Unfortunately due to the COVID-19 outbreak we are not able to process any HEB application forms at the moment. Please contact [email protected] for more information.
The health emergency badge (HEB) is for people involved in the delivery of primary healthcare attending medical emergencies in patients' homes.
All London Boroughs have agreed to the scheme, although it is not a mandatory provision and it is offered entirely at the discretion of London parking authorities. The badge has no legal status.
Health Emergency Badge Review and Survey
We are undertaking a review of the Health Emergency Badge scheme to ascertain how improvements can be made. The review will assess the effectiveness of the scheme, including its impact on health professionals, patients and boroughs’ parking enforcement measures. It will examine both current and future elements including: administration; cost; eligibility criteria, design of the badge; exemptions; parking restrictions and enforcement - ultimately whether the badge is still fit for purpose.
We sought the opinions of health professionals using the scheme and the London boroughs that provide a kerbside parking concession to allow attendance for emergency care.
The results of the survey are now complete and we are pleased to be able to publish the results here:
London Councils will take into consideration the results as we move forward with the review. Further details on the progress and recommendations will follow in due course.
Displaying the badge
The badge should be clearly displayed by hanging it on the rear view mirror. The address of the patient being visited must be shown.
If you are visiting a house on the same street as the one you are parked in, the house number and/or building name alone will suffice.
The address is crucial - without it, parking enforcement officers may assume that the badge holder is not on a visit to a patient and may issue a parking ticket.
Also if the address is not shown it will be impossible to contact the badge holder in the event that the vehicle must be moved.
What are the benefits of using the badge?
Badge users attending a medical emergency can park in meter, pay and display bays and residents bays without paying. If no alternative parking space is available, users can park on yellow lines. At all times badge users must ensure they do not cause an obstruction or endanger other road users. Badge users must not stay longer than absolutely necessary.
When the badge is clearly displayed and used in accordance with the conditions of use, badge users would not usually receive penalty charge notices or be towed away.
If a vehicle showing the badge needs to be moved, every effort will be made to find the user at the address on the badge before any action is taken.
Occasionally when emergencies arise, vehicles may have to be removed without notice, although when this happens HEB users are likely to be relocated to another nearby street and not towed to the pound. If your vehicle is missing call the TRACE service on 0845 206 8 602.
What to do if you do get a parking ticket
If you get a parking ticket - contact the council which issued the ticket and explain why you think it should be cancelled. If they don't accept your reasons they will advise you of your rights of appeal.
If you get towed away - contact the 24-hour Vehicle TRACE service on 0845 206 8 602.
When can the badge be used
The badge can only be used when visiting a patient to provide emergency healthcare in their home. 'Emergency healthcare' may include when:
- A situation in which a patient needs immediate treatment to avoid possible loss of life or where life saving equipment in the home has failed
- A patient needs immediate treatment to alleviate acute pain or other distressing symptoms
- Childbirth is imminent or immediate post-natal treatment is required
- A child is in danger or a person is at risk of violent attack
- A patient is suffering a mental health emergency and poses a risk to themselves and/or others
When is it not appropriate to use the badge?
Users are not covered by the scheme for:
- parking at their normal place of work
- parking for routine or non-emergency home visits
- parking at hospitals or clinics
- parking in doctor's, ambulance or hospital bays allocated to another user.
The scheme does not apply:
- outside the London boroughs
- on private property, such as housing estates and private roads
- on red routes or motorways.
Any use of a badge outside of these terms may result in the receipt of a penalty charge notice and the individual badge, or all badges issued to the Practice, being withdrawn.
Who can apply for a badge?
Any general practice, health trust or clinic may apply for badges if they employ staff whose work involves visiting patients in their homes to provide emergency health care.
This includes doctors, nurses, midwives and health visitors.
It does not include other para-medical practitioners such as physiotherapists, chiropodists and occupational therapists, or social workers.
Applications should be made at one time for all the badges required. Applications should be made for the minimum number of badges necessary.
For example, where there are twenty community nurses in one department, but only five are likely to make home visits at any one time, only five badges should be applied for by the department manager.
Any eligible member of staff in any vehicle may use the badge. It is the responsibility of the manager to allocate the badges to staff as appropriate.
Contact us or apply for a badge
For more information or to request an application form please e-mail the Health Emergency Badge team or ring 020 7934 9697.
You can also download the application form using the link in the right hand column.
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