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Assisted Transport pilot
The Assisted Transport pilot is a joint customer research project to test ways in which future users of door-to-door services might have more flexibility and choice in how they travel. It is being run by London Councils and Transport for London.
We are working with a research company, Future Thinking to improve the assisted transport services that are available in London, and randomly selecting Taxicard and Dial-a-Ride users to ask if they would like to take part.
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London Councils welcomes commitment to Taxicard funding
London Councils has secured an agreement with Transport for London (TfL) to ensure funding for the Taxicard scheme is not reduced in 2018-19.
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Reminder of wheelchair safety in taxis
If you use a large electric wheelchair, we'd like to remind you that in order to travel safely and within the law, it must be possible to secure your wheelchair in the taxi.
Some larger electric wheelchairs cannot be secured within the legal requirements due to their size and weight. This means that you cannot use this sort of wheelchair when travelling in taxis.
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Fixed price trips in taxis
Fixed price trips are journeys carried out at a fixed price instead of being charged on the meter in licensed black taxis. Metered trips often mean the cost of the same journey can vary because of the time taken or the distance travelled to complete the trip can vary.
The benefits of a fixed price trip are: