Older Person's Freedom Pass renewal

Does your Older Person's Freedom Pass expire on 31 March 2020?

 

What do I need to do to renew my Older Person's Freedom Pass?

If you have used your pass within the last 2 years and your address details have not changed your renewed Older Person's Freedom Pass will automatically be posted to your home address between February – March 2020. You will receive your new pass before your current pass expires. You do not need to take any action.

However, if our residency checks identify that you may have moved from the address we hold for you London Councils will have sent you a letter in mid-January inviting you to renew your pass. You will be asked to renew your Older Person's Freedom Pass online or by post, and provide proof of your address in London if your details have changed. Once you have completed your renewal your pass will be posted to you within three weeks.

When can I expect my renewed Older Person's Freedom Pass?

If you did not receive a letter asking you to renew, and you have used your pass within the last two years, your renewed older persons Freedom Pass will be posted to you automatically.

If you have not received your pass by 27 March, please contact  [email protected] or call our helpline on 0300 330 1433

I haven't used my Older Person's Freedom Pass within the last 2 years

If you have not used your Older Person's Freedom Pass within the last 2 years you will not receive a letter from us. However, if you still require your pass please contact us at [email protected] or by telephone on 0300 330 1433 so that we can discuss your renewal.

My address has changed. What evidence do I need to provide?

You can update your address at any time by sending one of the following documents by email or by post. Please include your previous address details.

  • Current council tax bill/letter/payment book
  • Current councils/housing association rent book/statement/letter/tenancy agreement
  • Current television licence
  • Residential utility bill / letter (excluding mobile phone bills) dated in the last 3 months
  • HM Revenue and Customs letter dated in the last 3 months
  • Department for Work and Pensions letter dated in the last 3 months
  • Occupational pension letter dated in the last 3 months

Email: [email protected] or post to:

Freedom Pass

PO Box 6618

Arbroath

DD11 9AT

I have a Disabled Person's Freedom Pass that expires in March 2020 - what do I need to do to renew it?

There is a different process for Disabled Person's Freedom Pass renewal. If you have a Disabled Person's Freedom Pass please visit here for more information. If you remain eligible for the Disabled Person's Freedom Pass you can expect to receive your new pass before your current pass expires.

Frequently Asked Questions

Someone I know has an Older Person's Freedom Pass that expires on 31 March 2020 but they haven’t received a letter. What should they do? 

We are only writing to pass holders who have used their pass at least once within the last 24 months and who, we believe, may have changed address.
If someone you know still lives at the same address and has used their pass recently their new Older Person's Freedom Pass will be posted to them automatically from February onwards. However, if their address has changed and they haven’t received a letter by the end of January they should email [email protected] or call the Freedom Pass helpline on 0300 330 1433.
Please note that people with a Disabled Persons Freedom Pass may be contacted directly by their local council to renew their pass.

Why do I need to renew my Older Person's Freedom Pass?
By law a Freedom Pass cannot be issued for more than five years. We are also taking this opportunity to confirm that the details we hold for you are correct.

Do I need a new photograph?
No, we already have your photograph on record so you do not need to supply a new one.

What if I share an email address with another Freedom Pass holder such as my husband/wife/partner?
For data security reasons and to reduce the risk of fraud, it is not possible to create more than one Freedom Pass account with the same email address. If you share an email address with someone who has already created an account you can either:
•Renew without using an email address
•Use a different email address to set up an account
•Send your application by post*

Can I renew on the telephone or at council offices?

If you have received a letter from us, you must renew online following the instructions at the top of this page or return the enclosed form by post to Freedom Pass, PO Box 6618, Arbroath DD11 9AT (Except for people living in LB Sutton, who must take their letter and pass to a local library if not renewing online).

We no longer provide a face-to-face customer contact service at London Councils for Freedom Pass customers. If you wish to speak to someone regarding your renewal please contact 0300 330 1433.

If you have a Disabled Freedom Pass please visit: https://www.londoncouncils.gov.uk/services/freedom-pass/disabled-persons-freedom-pass/does-your-disabled-persons-freedom-pass-expire

Does every Older Person's Freedom Pass holder have to renew their pass?
No, only those whose Freedom Pass expires on 31 March 2020. Please only renew if you still require your pass.

What should I do with my existing pass?
Carry on using your existing pass until you receive your new pass. Once you have your new pass you should start using it straight away and destroy your old one. Do not return your current pass.

Will I receive confirmation that I have renewed successfully?
If you have received a letter and you renew online and provide an email address, you will receive a confirmation email when we have received your renewal - check your junk mail if you haven’t received it. Otherwise, you can track the progress of your renewal on the Freedom Pass website at www.freedompass.org/tracker

The person to whom the renewal letter is addressed has died or moved to another address. What should I do?
Please email [email protected] or call 0300 330 1433 and we will update our records.

What if my details have changed from those on the letter?
Go online to update your details. You will be asked to add proof of your change of name and/or address. Alternatively, you should complete and return the enclosed form by post*, enclosing photocopied proof of your new details.

I’ve lost my Freedom Pass, what should I do?
You will need to contact 0300 330 1433 to let us know that your pass is lost and to discuss its replacement. Please do not visit London Councils offices, there will be no one available to assist.

Using your personal information

London Councils and the London Borough in which you live will be responsible for your information which they, and their agents, will use to administer the Freedom Pass scheme for customer services and for research. Your information will not be used for marketing and will only be shared with other organisation (e.g. other local authorities, Transport for London, government departments and law enforcement agencies) to provide the services or where it is legal to do so (e.g. to detect and prevent crime and protect public funds). Your information may be matched with data from other sources, including CCTV or ticket usage data.

Our full privacy statement is available on our website: www.londoncouncils.gov.uk/freedompass/Privacy_Statement , or you can request a copy by calling 0300 330 1433.