Freedom Pass contact us

We no longer provide a face-to-face customer contact service for Freedom Pass customers. Please use the following alternative methods to contact us.

You can contact us by:

  • calling the dedicated Freedom Pass helpline on 0300 330 1433
  • emailing [Note: if you receive a bounceback message that this inbox is full, please ignore it. Email are being received and processed)

Christmas and New Year hours are as follows 

Christmas Eve: 08:00-20:00

Christmas Day: Closed

Boxing day onward: 08:00-22:00

  • or use the form below.