Payment

In this section:

How much will my journey cost?

The Taxicard scheme is subsidised by the London boroughs and the Mayor of London, which means you pay considerably reduced fares. You will pay a flat fare for each journey and your local authority will pay the balance shown in the tables below.

All London taxis have a minimum initial charge of £3.20 on the meter when it arrives to pick you up or if you have hailed the taxi in the street.

Pricing for Taxicard journeys

On 1 January 2019 we introduced a maximum fare guarantee. When you make a booking you will be given a maximum fare for that journey based on a price per mile. At the end of the journey, if the fare on the meter is lower than the maximum fare then your contribution will be based on the metered fare. If the fare on the meter is higher, you will be charged the maximum fare given to you when you booked. 

The table below shows how much you will pay dependent on the borough you live in. The move to a maximum fare guarantee will have a number of customer benefits: 

  1. You will know the maximum fare contribution in advance and will not have to worry about this costing more while in the vehicle. 
  2. The same journey will always have the same maximum fare contribution no matter what day or time of the day you travel.

As well as delivering more cost certainty that members asked for, we estimate that, on average, most members will make savings because of this change. You may not notice any difference for journeys up to two miles in a taxi where a minimum contribution will still apply. It is possible some longer fixed price trips, even with the subsidy, may be more expensive than a private hire alternative outside of the scheme. If you consider that this could be the case you may wish to make your trip outside of the Taxicard scheme. The provision of a maximum price at the time of booking will at least allow you to make more informed choices about the most cost-effective way to travel.

From 1 August 2021 the minimum member contribution increased by 50 pence. We have done this for a number of reasons. While taxi tariffs have increased year on year (including the introduction of a new tariff for journeys over six miles), there have been no increases applied to the member contribution or borough subsidies. The effect of this has been contained during the Covid-19 pandemic when journey volumes were low. However, with the recovery from the pandemic underway, and increased pressure on the Taxicard budget, it has been necessary to ensure that the cost of the scheme reflects increased taxi tariffs.

Most boroughs have agreed to increase the minimum member contribution by 50 pence and also to increase scheme contributions (the subsidy) by 50 pence. It is likely that over the coming months all boroughs will change their pricing in a similar way.

The biggest change most members will see is the increased member contribution at the start of the journey. Also journeys over six miles will cost 70 pence more per mile. Any Taxicard members that are concerned about the affordability of the new prices (particularly for longer journeys) should note that all Taxicard members are eligible for TfL’s Dial-a-Ride scheme.

Find out about Dial-a-Ride membership from TfL 

Taxicard fares: what you will pay for your journey

The tables below show the maximum that Taxicard members will pay for journeys in taxis depending on the number of miles travelled. There is a fixed maximum rate per mile so you will always know in advance the most you will have to contribute towards the journey. To increase supply a small proportion of journeys are provided by Private Hire Vehicles (PHVs). Different rates apply and these are available in a table format later in this article or by asking ComCab. If you wish to know the fare you can ask at the point of booking, either by phone, online or via the App. If you hail a taxi from a rank or in the street the driver can tell you how much your journey will cost. If the metered fare is less than the maximum fare shown in the table, your contribution will be based on the lower amount (the metered fare). 

The Taxicard subsidy is funded jointly by Transport for London (TfL) and the London boroughs. If your borough allows double-swiping (two subsidies in one trip) you can decide if and when you wish to use it.

Table 1

Barking & Dagenham, Barnet, Bexley, Brent, Bromley, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Haringey, Havering, Hounslow, Islington, Kensington & Chelsea, Kingston Upon Thames, Lambeth, Lewisham, Merton, Newham, Richmond, Sutton, Waltham Forest, Wandsworth, Wesminster. 

Taxicard maximum agreed prices (these apply at any time of travel)

The Single Subsidy is £9.00 and the Taxicard Minimum Member Fare is £3.00.

These fares include assistance time for the driver to collect you from your door and/or assist you into the vehicle if required. If you are not at the agreed location or are not ready to travel for a reason unrelated to the assistance you might need within 5 minutes of the driver’s arrival, the driver can charge you an additional 50 pence per minute waiting time. You will not be charged for assistance time.

Table 1

Single Swipe

Point where Double-Swiping may be applied if you wish and if available in your borough

 

Miles

Taxicard Subsidy

Maximum Taxicard member payment

Maximum fare

Minimum Member fare

1

£4.50

£3.00

£7.50

2

£8.00

£3.00

£11.00

Then Borough Max Subsidy

2.5

£9.00

£3.50

£12.50

Taxicard subsidy

Taxicard member pays

3

£9.00

£5.00

£14.00

3.5

£9.00

£6.50

£15.50

£9.50

£6.00

4

£9.00

£8.00

£17.00

£11.00

£6.00

4.5

£9.00

£9.50

£18.50

£12.50

£6.00

5

£9.00

£11.00

£20.00

£14.00

£6.00

5.5

£9.00

£12.50

£21.50

£15.50

£6.00

6

£9.00

£14.35

£23.35

£17.00

£6.35

6.5

£9.00

£16.20

£25.20

£18.00

£7.20

7

£9.00

£18.05

£27.05

£18.00

£9.05

7.5

£9.00

£19.90

£28.90

£18.00

£10.90

8

£9.00

£21.75

£30.75

£18.00

£12.75

8.5

£9.00

£23.60

£32.60

£18.00

£14.60

9

£9.00

£25.45

£34.45

£18.00

£16.45

9.5

£9.00

£27.30

£36.30

£18.00

£18.30

10

£9.00

£29.15

£38.15

£18.00

£20.15

Each additional mile

 

£3.00 up to 6 miles and then £3.70 above 6 miles

 

 

 

You can find out if your borough offers double swiping later in this article.

Table 2

LB Harrow

Taxicard maximum agreed prices (these apply at any time of travel)

The Single Subsidy = £10.00 and Taxicard Minimum Member Fare = £3.00

These fares include assistance time for the driver to collect you from your door and/or assist you into the vehicle if required. If you are not at the agreed location or are not ready to travel for a reason unrelated to the assistance you might need within 5 minutes of the driver’s arrival, the driver can charge you an additional 50 pence per minute waiting time. You will not be charged for assistance time.

 

 

 

 

 

Table 2

Single Swipe

 

Miles

Taxicard Subsidy

Maximum Taxicard member payment

Maximum fare

Minimum Member fare

1

£5.00

£3.00

£7.50

2

£8.50

£3.00

£11.00

2.5

£9.50

£3.00

£12.50

Then Borough Max Subsidy

3

£10.00

£4.00

£14.00

3.5

£10.00

£5.50

£15.50

4

£10.00

£7.00

£17.00

4.5

£10.00

£8.50

£18.50

5

£10.00

£10.00

£20.00

5.5

£10.00

£11.50

£21.50

6

£10.00

£13.35

£23.35

6.5

£10.00

£15.20

£25.20

7

£10.00

£17.05

£27.05

7.5

£10.00

£18.90

£28.90

8

£10.00

£20.75

£30.75

8.5

£10.00

£22.60

£32.60

9

£10.00

£24.45

£34.45

9.5

£10.00

£26.30

£36.30

10

£10.00

£28.15

£38.15

Each additional mile

 

£3.00 up to 6 miles and then £3.70 above 6 miles

 

You cannot double swipe your card if you live in the Harrow borough.

Table 3

LB Tower Hamlets

Taxicard maximum agreed prices (these apply at any time of travel)



The Single Subsidy = £11.00 and Taxicard Minimum Member Fare = £2.00

These fares include assistance time for the driver to collect you from your door and/or assist you into the vehicle if required. If you are not at the agreed location or are not ready to travel for a reason unrelated to the assistance you might need within 5 minutes of the driver’s arrival, the driver can charge you an additional 50 pence per minute waiting time. You will not be charged for assistance time.

Tower Hamlets 

 

 

 

   

Table 3

Single Swipe

Point where Double-Swiping may be applied if you wish and if available in your borough

 

Miles

Taxicard Subsidy

Maximum Taxicard member payment

Maximum fare

Minimum Member fare

1

£6.00

£2.00

£7.50

2

£9.50

£2.00

£11.00

Then Borough Max Subsidy

2.5

£10.50

£2.00

£12.50

Taxicard subsidy

Taxicard member pays

3

£11.00

£3.00

£14.00

3.5

£11.00

£4.50

£15.50

4

£11.00

£6.00

£17.00

£14.00

£3.00

4.5

£11.00

£7.50

£18.50

£15.50

£3.00

5

£11.00

£9.00

£20.00

£17.00

£3.00

5.5

£11.00

£10.50

£21.50

£18.50

£3.00

6

£11.00

£12.35

£23.35

£20.35

£3.00

6.5

£11.00

£14.20

£25.20

£21.00

£4.20

7

£11.00

£16.05

£27.05

£21.00

£6.05

7.5

£11.00

£17.90

£28.90

£21.00

£7.90

8

£11.00

£19.75

£30.75

£21.00

£9.75

8.5

£11.00

£21.60

£32.60

£21.00

£11.60

9

£11.00

£23.45

£34.45

£21.00

£13.45

9.5

£11.00

£25.30

£36.30

£21.00

£15.30

10

£11.00

£27.15

£38.15

£21.00

£17.15

Each additional mile

 

£3.00 up to 6 miles and then £3.70 above 6 miles

 

 

 

You can double swipe your card if you live in the Tower Hamlets borough.

Table 4

Hammersmith & Fulham, Redbridge, Southwark.             

Taxicard maximum agreed prices (these apply at any time of travel)



The Single Subsidy = £8.50 and Taxicard Minimum Member Fare = £2.50

These fares include assistance time for the driver to collect you from your door and/or assist you into the vehicle if required. If you are not at the agreed location or are not ready to travel for a reason unrelated to the assistance you might need within 5 minutes of the driver’s arrival, the driver can charge you an additional 50 pence per minute waiting time. You will not be charged for assistance time.

Note: Awaiting response from the London boroughs that this table applies to and so the following costs are likely to change in the next few months.

Table 4

Single Swipe

Point where Double-Swiping may be applied if you wish and if available in your borough

 

Miles

Taxicard Subsidy

Maximum Taxicard member payment

Maximum fare

Minimum Member fare

1

£5.00

£2.50

£7.50

2

£8.50

£2.50

£11.00

Then Borough Max Subsidy

2.5

£8.50

£4.00

£12.50

Taxicard subsidy

Taxicard member pays

3

£8.50

£5.50

£14.00

3.5

£8.50

£7.00

£15.50

£10.50

£5.00

4

£8.50

£8.50

£17.00

£12.00

£5.00

4.5

£8.50

£10.00

£18.50

£13.50

£5.00

5

£8.50

£11.50

£20.00

£15.00

£5.00

5.5

£8.50

£13.00

£21.50

£16.50

£5.00

6

£8.50

£14.85

£23.35

£17.00

£6.35

6.5

£8.50

£16.70

£25.20

£17.00

£8.20

7

£8.50

£18.55

£27.05

£17.00

£10.05

7.5

£8.50

£20.40

£28.90

£17.00

£11.90

8

£8.50

£22.25

£30.75

£17.00

£13.75

8.5

£8.50

£24.10

£32.60

£17.00

£15.60

9

£8.50

£25.95

£34.45

£17.00

£17.45

9.5

£8.50

£27.80

£36.30

£17.00

£19.30

10

£8.50

£29.65

£38.15

£17.00

£21.15

Each additional mile

 

£3.00 up to 6 miles and then £3.70 above 6 miles

 

 

 

You can find out if your borough offers double swiping later in this article.

Table 5

LB Camden

Taxicard maximum agreed prices (these apply at any time of travel)



The Single Subsidy = £10.50 and Taxicard Minimum Member Fare = £2.50

These fares include assistance time for the driver to collect you from your door and/or assist you into the vehicle if required. If you are not at the agreed location or are not ready to travel for a reason unrelated to the assistance you might need within 5 minutes of the driver’s arrival, the driver can charge you an additional 50 pence per minute waiting time. You will not be charged for assistance time.

Note: Awaiting response from LB Camden and so the following costs are likely to change in the next few months.

 

Camden

 

 

 

   

Table 5

Single Swipe

Point where Double-Swiping may be applied if you wish and if available in your borough

 

Miles

Taxicard Subsidy

Maximum Taxicard member payment

Maximum fare

Minimum Member fare

1

£5.00

£2.50

£7.50

2

£8.50

£2.50

£11.00

2.5

£10.00

£2.50

£12.50

Taxicard subsidy

Taxicard member pays

Then Borough Max Subsidy

3

£10.50

£3.50

£14.00

3.5

£10.50

£5.00

£15.50

4

£10.50

£6.50

£17.00

£12.00

£5.00

4.5

£10.50

£8.00

£18.50

£13.50

£5.00

5

£10.50

£9.50

£20.00

£15.00

£5.00

5.5

£10.50

£11.00

£21.50

£16.50

£5.00

6

£10.50

£12.85

£23.35

£18.35

£5.00

6.5

£10.50

£14.70

£25.20

£20.20

£5.00

7

£10.50

£16.55

£27.05

£21.00

£6.05

7.5

£10.50

£18.40

£28.90

£21.00

£7.90

8

£10.50

£20.25

£30.75

£21.00

£9.75

8.5

£10.50

£22.10

£32.60

£21.00

£11.60

9

£10.50

£23.95

£34.45

£21.00

£13.45

9.5

£10.50

£25.80

£36.30

£21.00

£15.30

10

£10.50

£27.65

£38.15

£21.00

£17.15

Each additional mile

 

£3.00 up to 6 miles and then £3.70 above 6 miles

 

 

 

You can double swipe your card if you live in LB Camden.

Table 6

LB Hillingdon

Taxicard maximum agreed prices (these apply at any time of travel)



The Single Subsidy = £10.50 and Taxicard Minimum Member Fare = £1.50

These fares include assistance time for the driver to collect you from your door and/or assist you into the vehicle if required. If you are not at the agreed location or are not ready to travel for a reason unrelated to the assistance you might need within 5 minutes of the driver’s arrival, the driver can charge you an additional 50 pence per minute waiting time. You will not be charged for assistance time.

Note: Awaiting response from LB Hillingdon and so the following costs are likely to change in the next few months.

Hillingdon

 

 

 

 

   

Table 6

Single Swipe

Point where Double-Swiping may be applied if you wish and if available in your borough

 

Miles

Taxicard Subsidy

Maximum Taxicard member payment

Maximum fare

Minimum Member fare

1

£6.00

£1.50

£7.50

2

£9.50

£1.50

£11.00

Then Borough Max Subsidy

2.5

£10.50

£2.00

£12.50

Taxicard subsidy

Taxicard member pays

3

£10.50

£3.50

£14.00

3.5

£10.50

£5.00

£15.50

4

£10.50

£6.50

£17.00

£14.00

£3.00

4.5

£10.50

£8.00

£18.50

£15.50

£3.00

5

£10.50

£9.50

£20.00

£17.00

£3.00

5.5

£10.50

£11.00

£21.50

£18.50

£3.00

6

£10.50

£12.85

£23.35

£20.35

£3.00

6.5

£10.50

£14.70

£25.20

£21.00

£4.20

7

£10.50

£16.55

£27.05

£21.00

£6.05

7.5

£10.50

£18.40

£28.90

£21.00

£7.90

8

£10.50

£20.25

£30.75

£21.00

£9.75

8.5

£10.50

£22.10

£32.60

£21.00

£11.60

9

£10.50

£23.95

£34.45

£21.00

£13.45

9.5

£10.50

£25.80

£36.30

£21.00

£15.30

10

£10.50

£27.65

£38.15

£21.00

£17.15

Each additional mile

 

£3.00 up to 6 miles and then £3.70 above 6 miles

 

 

 

You can double swipe your card if you live in the LB Hillingdon.

Private hire vehicles

Private hire vehicles (mini cabs) charge a fixed amount per mile, but these are different to the charges in a taxi.  The table below shows the mileage rates in private hire vehicles in most boroughs.








Table 7 Single Swipe  Point where Double-Swiping may be applied if you wish and if available in your borough
  Miles Taxicard Subsidy  Maximum Taxicard member payment Maximum fare 
Minimum Member fare The first 2 miles  £4.00 £3.00 £7.00
2.5 £5.20 £3.00 £8.20
3 £6.40 £3.00 £9.40
3.5 £7.60 £3.00 £10.60
Then Borough Max Subsidy 4 £8.80 £3.00 £11.80 Taxicard subsidy Taxicard member pays
4.5 £9.00 £4.00 £13.00
5 £9.00 £5.20 £14.20 £8.20 £6.00
5.5 £9.00 £6.40 £15.40 £9.40 £6.00
6 £9.00 £7.60 £16.60 £10.60 £6.00
6.5 £9.00 £8.80 £17.80 £11.80 £6.00
7 £9.00 £10.00 £19.00 £13.00 £6.00
7.5 £9.00 £11.20 £20.20 £14.20 £6.00
8 £9.00 £12.40 £21.40 £15.40 £6.00
8.5 £9.00 £13.60 £22.60 £16.60 £6.00
9 £9.00 £14.80 £23.80 £17.80 £6.00
9.5 £9.00 £16.00 £25.00 £18.00 £7.00
10 £9.00 £17.20 £26.20 £18.00 £8.20
Each additional mile   £2.40      

 

Double swiping

Double swiping allows Taxicard members to use two trips rather than one trip on a single journey. This means that they can also use two subsidies. This allows people to choose whether to take fewer longer trips or shorter trips.  If applicable, you will be advised what the costs of a single / double swipe are at the point of booking / street hailing.

Double swiping is allowed in the following boroughs: Bexley, Brent, Bromley, Camden, City of London, City of Westminster, Ealing, Enfield, Greenwich, Hackney, Hammersmith & Fulham, Haringey, Havering, Hillingdon, Hounslow, Islington, Kensington & Chelsea, Kingston Upon Thames, Lambeth, Lewisham, Merton, Redbridge, Richmond Upon Thames, Southwark, Sutton, Tower Hamlets & Westminster.

For example, for a single trip, members pay a minimum fare of £3.00 and the maximum trip subsidy is £9.00 If you use a double swipe you pay £6.00 and have a maximum trip subsidy of £18.00. See tables according to your borough for details.  

If you live in any other London Borough, double swiping is not currently permitted.

Price quotations

Taxis

Please ask the contractor to tell you the cost of your journey if you wish to know in advance. It is important to remember that Taxicard journeys can be expensive if you travel longer distances. The driver will usually take the shortest route to your destination. If you have a particular route you would like to take please tell the driver at the start of the journey.

Payment, cancellations and receipts

Payment

For journeys costing more than £2.00 you can pay by cash or credit card, you cannot pay by cheque.

You must have the sufficient money with you to pay the fare at the end of your journey. Failure to do so will result in the contractor refusing to book further journeys for you until the outstanding balance is paid. 

Cancellations

If for any reason you decide not to travel after making a booking, please cancel as soon as possible with the contractor. If you do not cancel before your trip has been allocated to a driver, your council has to pay a cancellation charge and you also lose a trip from your allocation. Once the driver arrives at your location the vehicle will only wait approximately ten minutes. They will try to contact you during this time. However, if they are unable to contact you, they will consider the booking cancelled. If the taxi arrives outside the contractors' target performance times you will not lose a trip if you decide not to travel. 

Receipts

Ask the driver at the end of your journey if you require a receipt for the amount paid, particularly if you wish to query the fare. Receipts are not given automatically. 

Tipping

There is no obligation to tip the driver. If you choose to tip for good service the amount is at your discretion and is not refundable.

Taxi tariff

For taxi tariff estimates please see the TfL information on taxis and minicabs