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Frequently asked questions

What is Taxicard?

The London Taxicard scheme provides subsidised door to door journeys in licensed taxis and private hire vehicles for London residents who have serious mobility or visual impairments.

It is funded by the London boroughs and Transport for London and managed by London Councils on their behalf.

Who is eligible for a Taxicard?

You are automatically eligible for a Taxicard if you:

  • Receive the Higher Rate Mobility Component of the Disability Living Allowance
  • Receive 8 points or more for the Moving Around Activity component of Personal Independance Payment
  • Are registered severely sight impaired or blind (not partially sighted)
  • Receive a War Pension Mobility Supplement
  • Receive the Armed Forces Independence Payment (mobility element) 
  • Receive Higher Rate Attendance Allowance (only in Hackney, Sutton, Barnet, Redbridge, Newham, Islington and Westminster)
  • Have a Blue Badge (only in Hammersmith & Fulham)

If you are not in one of the above categories you may still be eligible, but you will need to complete an application form and provide medical evidence. You may be required to have a mobility assessment.

How can I apply for the scheme?

You need to request an application form. The application form you need will depend on the London borough in which you live, please check your borough page for details.

How long will my application take?

It will usually take between 6-8 weeks for the application process, but may depend on if you qualify automatically or not.

How many Taxicard trips will I get per month/year?

This will depend on the London borough in which you live, please check your borough page for details

How much will my Taxicard journey cost?

You can find out how Taxicard journeys are charged here. You can also request a quote for a particular journey by calling the booking line 0207 763 5001.

How do I make a Taxicard booking?

You can book by phone, online, via the CityFleet app or hail a taxi in the street or from a rank. See here for more details.

Are all taxis wheelchair-accessible?

All licensed taxis are wheelchair accessible; they all have ramps for wheelchair users, Some larger types of electric wheelchairs can not be legally secured in the taxi and cannot be carried. Please check with the taxi supplier.

Can the taxi driver help me from my house to the taxi?

Taxi drivers are only insured to assist you in and out of the taxi.

Can I travel outside the London boroughs?

Either your pick up or drop off destination has to be within a London borough.

Can more than one person travel in the taxi with a Taxicard member, and does this cost extra?

You may be accompanied by up to four companions if you are travelling in a black taxi and up to three in a private hire vehicle at no additional cost. If you travel in a black taxi and have a large wheelchair, only three, sometimes only two, companions may be able to travel with you, depending on the type of wheelchair. When travelling with multiple companions, you should make the number of passengers clear when making your booking, so that an appropriate vehicle can be sent. 

How many taxicard rides do I have left?

You can obtain your trip balance from the operators at Computer Cab when you make a booking on 020 7908 0271.

What should I do if my card has been lost or damaged?

You need to contact London Councils on 0207 934 9791 as Taxicard holders who lose or damage their cards will be charged £10 for replacement. Card holders can pay by debit or credit cards over the telephone. You will need your payment card to hand when you phone. 

Alternatively if you wish to pay by cheque or postal order (a postal order for £10 incurs a £1.00 fee at point of purchase), please make your payment of £10 payable to 'London Councils' and send it to:

London Councils Taxicard

59½ Southwark Street

London, SE1 0AL

The name and address of the Taxicard holder must be written on the reverse of the cheque or postal order and the Replacement Taxicard Reply Form must be completed and enclosed.

What should I do if my card has been stolen?

You need to contact London Councils on 020 7934 9791. Stolen cards are replaced free of charge if a valid Crime Reference Number is provided. If you are unable to provide a crime reference number the card will be processed as if it has been lost and a £10 charge will be incurred to replace the card.

We cannot offer a refund if you later obtain a crime reference number for the incident.

The taxi driver did not give my card back to me, what should I do?

You can call Computer Cab on 020 7908 0271 (option 3) to see if they can contact the driver. 

Can I travel without my Taxicard card?

To prevent fraud and misuse of Taxicards; members are not permitted to travel without their Taxicard.

I have run out of trips, can I have some more?

Boroughs do not usually give additional trips and you have to wait until you receive your next annual allocation of trips on the following 1 April.

What do I do if I change my address, phone number or other personal details?

If you change your personal details you must call London Councils on 020 7934 9791 to inform us of your change of details so that we have up-to-date contact details for you.

I have moved out to a different London borough can I still use my card?

If you have moved boroughs your current Taxicard is no longer valid. You will have to reapply to your new borough for a new card. If you meet the automatic criteria for the Taxicard scheme then we may be able to transfer your account and issue a new Taxicard upon receipt of the relevant documentation, please contact London Councils on 020 7934 9791 or email [email protected].

You are no longer eligible if you have moved outside of the London boroughs.

Can I make a booking online?

To make a booking online visit the ComCab website