Accessibility Statement

This accessibility statement applies to 

This website is run by London Councils. We want as many people as possible to be able to use this website.  

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is

We know some parts of the London Councils website aren’t fully accessible: 

  • many of our PDFs don't meet accessibility standards and are not accessible to a screen reader
  • some pages have insufficient colour contrast 
  • some images are missing alternative text 
  • some buttons do not have appropriate labels 

How to request content in an accessible format

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

We try to respond as soon as we can, generally within ten working days.  

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:  

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

London Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following ‘non-compliances’ listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations


  • There is insufficient colour contrast making it difficult for users who have visual impairments to read and interact with content. This fails WCAG 2.1 success criterion 3.4.3 (Contrast) and 1.4.11 (Non-Text Contrast) 


  • Some buttons are missing labels. This fails WCAG 2.1 success criterion 1.3.1 (Information & Relationships)  

What we’re doing to improve accessibility 

We are urgently fixing content which fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.

Preparation of this accessibility statement

This statement was prepared on 2 September 2020. It was last reviewed on 28 September 2020. 

This website was last tested on 2 September 2020 by Nomensa who manually audited 6 pages (Homepage, Eligibility, Press Releases, Search, Why work for us? And Podcast) against all level A and AA success criteria from Web Content Accessibility Guidelines 2.1. The approach to deciding on which sample of pages to test was based on the Website Accessibility Conformance Evaluation Methodology (WCAG-EM)