Accessibility Statement

We aim to make the London Councils website easy to use and accessible to everyone. We are actively working to increase the accessibility and usability of our website.  

This website is run by London Councils. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is the website? 

We know some parts of the London Councils website aren’t fully accessible: 

  1. Font can’t be changed in Chrome and Firefox 

  1. Some image types don’t provide alternative text 

  1. A large amount of embedded media isn’t tagged sufficiently 

  1. Some areas of the site have insufficient colour contrast 

  1. The accordions used aren’t labelled in a friendly way 

  1. Some of the dropdowns don’t work in screen readers 

  1. Some of the tables don’t work in screen reader 

  1. Some of the tooltips appear in the wrong place 

Technical information about this website’s accessibility 

London Councils is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-accessible sections are listed below 

Manual testing  

Change colour, font size and contrast level  

Font can’t be changed in Chrome and Firefox on all areas of the site 

  1. The text size can't be changed in Chrome and Firefox on all areas of the site 

Navigate the website with a screen reader (NVDA) 

  1. There is no visible highlight on some buttons when navigating 

  1. There are unclear input names in some form fields 

  1. Accordions aren’t recognised when tabbing through content (making information inaccessible to screen reader users) 

  1. Some search filter options are skipped by screen readers when tabbing 

  1. The names for generic images used in multiple places are read out but there is no context to the content they are describing 

  1. Soundcloud embeds aren’t described 

  1. Some pages feature images with no alt text – these aren’t recognised by a screen reader 

  1. Tableau embeds aren’t adequately described and the data isn’t available in an alternative format 

  1. Some pages feature numbered pagination that isn’t clearly described 

  1. Thinglink embeds aren’t recognised by the screen reader 

Tests to meet the new criteria 

  1. Users aren’t always able to alter text properties in their browser 

  1. Text in a button’s doesn’t always match accessible names 

Automated testing  

Siteimprove checker  

  1. Colour contrast on the popular pages boxes is insufficient 

  1. Colour contrast between some icons and their backgrounds is insufficient 

How we tested this website 

London Councils assessed the accessibility of our website by self-evaluation, using a mixture of automated and manual tests. We tested the following sample of pages: 


Most PDFs on our website fail to meet accessibility standards. There are too many in place to convert them all but are happy to offer accessible alternatives upon request.

What to do if you can’t access parts of this website or want to report accessibility problems 

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: 

  • Email: [email protected] 
  • Phone: 020 7934 9759 
  • Postal address: 59½ Southwark Street, London SE1 0AL 

We try to respond as soon as we can, generally within ten working days. 

What we’re doing to improve accessibility 
We plan to improve accessibility on this website by resolving the identified issues by 23 September 2020. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

This statement was created on 29 January 2019  


Read more about Accessibility at London Councils