Tenant Satisfaction Measures consultation

The Regulator of Social Housing is creating a new system for assessing how well social housing landlords in England are doing at providing good quality homes and services. In Feburary 2022 London Councils responded to the Regulator for Social Housing’s consultation on the introduction of a series of Tenant Satisfaction Measures as part of this new system.


London boroughs welcome the new regulatory standard as an opportunity to refocus efforts on achieving high standards in the sector, and to work in partnership with the regulator to achieve this. The proposed changes set out in the Social Housing White Paper, that the Tenant Satisfaction Measures form a part of, have further placed a spotlight on quality within the social housing sector, rightly highlighting the need to drive up and maintain standards for tenants.