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First time applications

To apply for the older persons Freedom Pass you can apply online or return your application form by post.

 

1. Check if you are eligible

 

Please make sure that you meet the eligibility criteria first before applying. 

2. Apply

If you live in the London Borough of Camden you will need to apply directly to the borough by calling 020 7974 6435 / 5919

Option A: Online (recommended)

 

  1. Provide your email address. You will be sent an email to confirm your email address.
  2. Complete your name and address details.
  3. Add proof of your name and age - Documents you need
  4. Add proof of your residential address in London - Documents you need
  5. Add a colour photograph of yourself - Photo requirements
  6. Agree to the terms and conditions
  7. Take a note of your application reference number so that you can track the progress of your Freedom Pass.

Apply online now

If you are not able to add proof of your identity, address or photograph you can skip this section and instead return your documents by post. You will need to print a verification page to return in the post along with the required information

If you need help applying online, assistance and computers may be available at some local libraries and civic centres, however, please check first by clicking on your relevant borough at the bottom of this page.

Option B: By post

 

You can either download and print an application form or collect a form from your local borough. To find out where you can collect an application form from please click on your relevant borough at the bottom of this page.

  1. Complete and sign the application form
  2. Enclose a passport-sized colour photograph - Photo requirements
  3. Enclose proof of your identity and proof of your address - Documents you need
  4. Return in the post to: 

Freedom Pass Application, PO Box 572, Hull, HU9 9LP

Please make sure you put enough postage on the envelope to ensure your application is delivered.

PLEASE DO NOT TAKE PHOTOCOPIES OF APPLICATION FORMS AS EACH FORM CONTAINS A BARCODE AND UNIQUE REFERENCE NUMBER WHICH IS USED TO TRACK INDIVIDUAL APPLICATIONS.

3. Receive your pass

 

Once your application has been received your eligibility will be checked and your Freedom Pass posted to you within ten working days.

If you are submitting your form by post please allow a few extra days for your form to be delivered.

Tracking your application

Once you have applied for your Freedom Pass you will be able to track its progress online. Please leave two to three working days from when you submit your application before trying to track it.

Track my application

Cards are sent out by second-class post. If the online tracker shows that your card has been dispatched, it may take a week to reach you. If you still haven’t received it after this time please email us at [email protected] or call the Freedom Pass helpline on 0300 330 1433 and we will cancel the pass and issue you with a replacement. 

Transferring from the 60+ London Oyster Photocard to the Freedom Pass

London Councils, which operates the Freedom Pass scheme on behalf of the 33 London local authorities, has worked with Transport for London (TfL) to simplify the process for those with a 60+ Oyster card to transfer to the Freedom Pass when you become eligible.

Approximately four weeks before you are entitled to a Freedom Pass, TfL transfers names, addresses, contact details and photographs to London Councils for people who have agreed that their data can be shared. London Councils will then write to you, inviting you to go online to confirm some details and order your pass. This avoids you having to complete a new application form via the Post Office or provide a new photograph. Your Freedom Pass will be sent by post to arrive before your 60+ card expires.

If you have received your letter to transfer your 60+ Oyster pass you can transfer it online here

As well as being convenient, this method saves taxpayers' money by avoiding the printing, transaction and postage costs of a paper application. If you hold a 60+ pass and have not already given your consent to share your data with London Councils, you can provide consent by calling TfL on 0343 222 1234. You can also ask to check and, if necessary, amend your data at the same time.

 

Click on the London borough in which you live to find out where you can obtain a paper application form.

Barking & Dagenham

Please take your proofs and photo to apply in person at:

Dagenham Library, 1 Church Elm Lane, Dagenham, Essex, RM10 9QS.

Telephone: 0208 227 2334

Barnet

Application forms can be found at:

Chipping Library, 3 Stapylton Road, Barnet, EN5 4QT 

If you live in the London Borough of Barnet and need help applying please contact your local library first.

Bexley

Application forms can be found at Bexley libraries

If you live in the London Borough of Bexley and need help applying please contact your local library or call 020 8303 7777

Brent

Application forms can be found at:

Civic Centre library & Customer Service Department, inside of Brent Civic Centre, Engineers Way, Wembley, HA9 0FJ

If you live in the London Borough of Brent and need help applying a Customer Service officer will be able to assist at Brent Civic Centre

Bromley

Application forms can be found at:

Bromley Civic Centre, Stockwell Close, Bromley, BR1 3UH
or from Bromley libraries

If you live in the London Borough of Bromley and need help applying please contact your local library first.

Camden

If you live in the London Borough of Camden you will need to apply directly to the borough by calling 020 7974 6435 / 5919

City of London

Application forms can be found at:

Barbican Library
Level 2, 
Barbican Centre
Silk Street, 
London, 
EC2Y 8DS
Shoe Lane Library
Little Hill House, 
Little New Street, 
London 
EC4A 3JR
Artizan Street Library and Community Centre
1 Artizan Street, 
London, 
E1 7AF

If you live in the City of London and need help applying please contact your local library first.

City of Westminster

Application forms can be found at City of Westminster libraries.

If you live in the City of Westminster and need help applying please contact your local library.

Croydon

Application forms can be found at:

Croydon Central Library, Croydon Clock tower, Katharine Street, Croydon. CR9 1ET

or from other Croydon libraries

If you live in the London Borough of Croydon and need help applying please contact your local library first.

Ealing

Application forms can be found at Ealing Libraries 

If you live in the London Borough of Ealing and need help applying please contact your local library first or visit:

Ealing customer services in Perceval House, 14-16 Uxbridge Road, Ealing, W5 2HL

Enfield

Application forms can be found at Enfield libraries.

If you live in the London Borough of Enfield and need help applying please contact your local library.

Greenwich

Application forms can be found at Greenwich libraries.

If you live in the Royal Borough of Greenwich and need help applying please contact your local library first.

Hackney

Application forms can be obtained by calling Hackney Service Centre on 0208 356 6262

Hammersmith & Fulham

Application forms can be found at:

Accessible Transport, First Floor, Hammersmith Town Hammersmith Town Hall Extension, King Street, London, W6 9JU

If you live in the London Borough of Hammersmith and Fulham and need help applying please contact the Accessible Transport Team on 020 8753 6681

 

Haringey

Application forms can be found at:

Wood Green Central Library, 187-197A High Road, Wood Green, London N22 6XD

Harrow

Application forms can be found at:

Gayton-Central Lending Library, Garden House,

5 St. John’s Road, Harrow, HA1 2EE

020 3714 7731/32, [email protected]

Kenton, Kenton Lane, Kenton HA3 8UJ

020 3714 7712, [email protected]

Pinner, Marsh Road, Pinner HA5 5NQ

020 3714 7718, [email protected]

Roxeth, Northolt Road, South Harrow HA2 8EQ

020 3714 7705, [email protected]

Stanmore, 8 Stanmore Hill, Stanmore HA7 3BQ

020 3714 7728, [email protected]

Wealdstone, The Wealdstone Centre, 38/40 High Street,

Wealdstone HA3 7AE

020 3714 7725, [email protected]

 

If you live in the London Borough of Harrow and need help applying please contact your local library first. Online applications can also be made at Harrow Civic/One Stop Shop where there are portals with internet access.

Havering

Application forms can be found at:

Central Library, St. Edwards Way, Romford, RM1 3AR
Upminster Library, Corbets Tey Road, Upminster, RM14 2BB
Hornchurch Library, North Street, Hornchurch, RM11 1TB

If you live in the London Borough of Havering, are a library member and want to access a computer you will need to book a PC first by calling one of the ten libraries.

Click on the link below for contact details for all branches.

https://arena.yourlondonlibrary.net/web/havering/branches1

Hillingdon

Application forms can be found at: 

London Borough of Hillingdon, Civic Centre, High Street, Uxbridge, Middlesex, UB8 1UW

Hounslow

Application forms can be found at:

Beavers Library

103 Salisbury Road, TW4 7NW

Bedfont Library

Staines Road, TW14 8BD

Brentford Library

Boston Manor Road, TW8 8DW

Chiswick Library

Duke's Avenue, W4 2AB

Cranford Library

Bath Road, TW5 9TL

Feltham Library

210 The Centre, High Street, TW13 4BX

Hanworth Library

2-12 Hampton Road West, TW13 6AW

Heston Library

New Heston Road, TW5 0LW

Hounslow Library

Centre Space, Treaty Centre, High Street, TW3 1ES

Isleworth Library

Twickenham Road, TW7 7EU

Osterley Library

St Mary's Crescent, TW7 4NB

London Borough of Hounslow

Civic Centre, Lampton Road, Hounslow, Middlesex, TW3 4DN

 

If you live in the London Borough of Hounslow and need help applying please contact your local library or Civic Centre first.

Islington

Application forms can be found at:

The Islington Customer Centre, 222 Upper Street, London, N1 1XR

If you live in the London Borough of Islington and need help applying please contact your local library first.

Library opening hours Leaflet 2015

Kensington & Chelsea

Application forms can be found at Kensington &Chelsea libraries.

If you live in the Royal Borough of Kensington and Chelsea and need help applying please contact your local library.

Kingston upon Thames

Application forms can be found at Kingston libraries

If you live in the Royal Borough of Kingston upon Thames and need help applying please contact your local library.

 

Lambeth

Application forms can be found at:

Brixton Customer Centre, Olive Morris House, 18 Brixton Hill, London, SW2 1RD

If you live in the London Borough of Lambeth and need help applying please contact your local library first to see if a digi buddie will be available to assist you.

Lewisham

Application forms can be found at Lewisham Libraries.

If you live in the London Borough of Lewisham and need help applying please contact your local library first.

Merton

Application forms can be found at all Merton libraries

or,

Merton Civic Centre Reception London Rd, Morden SM4 5DX

 

Newham

Application forms can be found at Newham Libraries.

If you live in the London Borough of Newham and need help applying please contact your local library first.

Redbridge

Application forms can be found at Redbridge Libraries

or,

One Stop Shop, Lynton House, Ground Floor, 255 - 259 High Road, Ilford, Essex, IG1 1NN

Richmond upon Thames

Application forms can be found at:

Your nearest library in the borough,
or, Civic Centre, 44 York Street, TW1 3BZ, Tel. 020 8891 1411
or, Accessible Transport Unit, 4 Waldegrave Road, Teddington, TW11 8HT, Tel. 020 8831 6312

If you live in the London Borough of Richmond upon Thames and need help applying please contact the Accessible Transport Unit in Teddington, Tel. 020 8831 6312

Southwark

Application forms can be found at:

John Harvard Library
211 Borough High Street, London, SE1 1JA, 
Dulwich Library
368 Lordship Lane, SE22 8NB
Canada Water Library
21 Surrey Quays Road, London, SE16 7AR
or at,
My Southwark Service Points: 
Walworth
376 Walworth Road, SE17 2NG
Peckham
122 Peckham Hill Street, Ground floor, London, SE15 5JR

If you live in the London Borough of Southwark and need help applying please contact your local library. Beginner courses on using computers are also available. 

Sutton

If you live in the London Borough of Sutton and are unable to apply online, you can apply in person at any Sutton Borough Library or at Sutton Civic Offices.   Please check the opening times before visiting. It is not necessary to complete a form in advance.

Tower Hamlets

Support sessions for online applications are available as follows: Please note that paper application forms will not be available from Idea Stores

Idea Store Whitechapel, 321 Whitechapel Road E1 1BU    Mondays 10.15am to 11.45am

Idea Store Bow, 1 Gladstone Place E3 5ES    Thursdays 10.00am to 12.00pm

Idea Store Chrisp Street, 1 Vesey Path, East India Dock Road E14 6BT   Thursdays 10.00am to 12.00pm

Idea Store Watney Market, 260 Commercial Road E1 2FB   Thursdays 10.00am to 12.00pm

Cubitt Town Library, Strattondale Street E14 3HG   Thursdays 10.30am to 12.00pm

Paper Applications are available from the following One Stop Shop locations

Town Hall Reception, Mulberry Place, 5 Clove Crescent,E14 2BG, 9.00am to 5.00pm Monday to Friday

Bethnal Green One Stop Shop, 1 Rushmead E2 6NE   Open Monday to Friday 9.00am to 4.30pm (Except the last Wednesday of the month 10.00am to 4.30pm) and Saturday 9.00am to 12.30pm

Bow & North Poplar One Stop Shop, John Onslow House, 1 Ewart Place E3 5EQ   Open Monday to Friday 9.00am to 4.30pm (Except the last Wednesday of the month 10.00am to 4.30pm)

South Poplar One Stop Shop, 15 Market Square, Chrisp Street E14 6AQ   Open Monday to Friday 9.00am to 4.30pm (Except the last Wednesday of the month 10.00am to 4.30pm)

Stepney & Wapping One Stop Shop, located in the Idea Store, 260 Commercial Road E1 2FB   Open Monday to Friday 9.00am to 4.30pm (Except the last Wednesday of the month 10.aam to 4.30pm) and Saturday 9.00am to 12.30pm

Waltham Forest

Application forms can be found at:

• Leyton Library High Road Leyton  E10 5QH
• North Chingford Library The Green Chingford E4 7EN
• Walthamstow Library High Street Walthamstow E17 7JN
Leytonstone Library is closed until September 2015
• Hale End Library  Castle Avenue, Highams Park E4 9QD
• Higham Hill Library North Countess Road Walthamstow E17 5HS
• Wood Street Library Forest Road Walthamstow E17 4AA
• Lea Bridge Library  Lea Bridge Road Leyton E10 7HU

Further information can be found at www.walthamforest.gov.uk

The contact telephone number for any enquiries is 020 8496 3000 open Monday to Friday 9.00am – 5.00 pm

Wandsworth

 Application forms can be found at the customer centrelibraries and leisure centres.