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How much will my journey cost?

Double swiping and estimates

Payment, cancellations and receipts

How much will my journey cost?

Taxis: 
Transport for London's Taxi and Private Hire Directorate sets fares for journeys made by licensed taxis. The metered fare will be shown on the Taximeter at the end of the journey. The Taximeter works on a combination of  distance and time.

Private Hire Vehicles:
Private Hire Vehicles have a minimum charge and then charge a fixed amount per mile. The contractor can tell you how much your trip will cost in advance.

The Taxicard scheme is subsidised by the London boroughs and the Mayor of London, which means you pay considerably reduced fares. For most journeys you will pay a flat fare and your local authority will pay the balance of the limit shown in the tables below.

1. Member minimum fare: In London boroughs, members pay a £2.50 flat fare up to the fare limit. Two boroughs have a £1.50 minimum fare.

2. Borough maximum trip subsidy: The 'borough trip subsidy' is the maximum amount the borough will pay towards each trip. In most boroughs, this amount is different depending on the time of day and at weekends in (Tables 1 and 2). This is because it is more expensive to travel at night and weekends than on weekdays.

3. Fare limit: The fare limit is the borough maximum trip subsidy and member minimum fare added together. If the fare on the meter is less than the fare limit, you only pay the minimum fare. If the fare on the meter is more than the fare limit, you will have to pay the flat fare plus the difference between the fare limit and the meter reading.

4. Metered fare: The total amount on the meter at the end of the journey.

5. Additional charge: The amount you pay above the fare limit. This is the metered fare minus the fare limit.

The following tables and examples are meant for guidance on how the different subsidies work. They are based on the same journey being made at different times of the day or days of the week.

Each example shows the amount you could have to pay for the journey during these times. In practice, the taxi meter works on a combination of time and distance so no two journeys, even starting and ending in the same place, are likely to cost exactly the same even during the same taxi tariff period.

Table 1

Table 1 shows pricing at different times as it applies in the following boroughs only:

Barking & Dagenham, Barnet, Bexley, Brent, City of London, Croydon, Ealing, Enfield, Greenwich, Hackney, Hammersmith & Fulham, Haringey, Havering, Hounslow, Islington, Kensington & Chelsea, Kingston,  Lambeth, Lewisham, Merton, Redbridge, Richmond,Southwark, Sutton, Waltham Forest, Wandsworth

 

Time of day

Member
flat fare
Borough
trip subsidy

Fare limit

From 5am to 8pm Mon-Fri £2.50 £8.30 £10.80
From 8pm to 10pm Mon-Fri & from 6am to 10pm Sat-Sun £2.50 £9.30 £11.80
From 10pm to 5am Mon-Sun £2.50 £10.80 £13.30

 Example

Time of day

Metered fare Borough
trip subsidy
Member
flat fare
Fare limit Additional charge
(metered fare
minus fare limit)
Total cost
to member
From 5am to 8pm Mon-Fri £12.80 £8.30 £2.50 £10.80 £2.00 £4.50
From 8pm to 10pm Mon-Fri & from 5am to 10pm Sat-Sun £13.80 £9.30 £2.50 £11.80

£2.00

£4.50
From 10pm to 5am Mon-Sun £15.40 £10.80 £2.50 £13.30 £2.10 £4.60

 

Table 2

Table 2 shows pricing at different times as it applies in the following boroughs only:

Hillingdon & Tower Hamlets

 

Time of day

Member
flat fare
Borough
trip subsidy

Fare limit

 

From 5am to 8pm Mon-Fri £1.50 £10.30 £11.80
From 8pm to 10pm Mon-Fri & from 5am to 10pm Sat-Sun £1.50 £11.30 £12.80
From 10pm to 5am Mon-Sun £1.50 £12.80 £14.30
 

Example

Time of day

Metered fare Borough
trip
subsidy
Member
flat fare
Fare limit

Additional charge
(metered fare minus
fare limit)

Total cost
to member
From 5am to 8pm Mon-Fri £12.80 £10.30 £1.50 £11.80 £1.00 £2.50
From 8pm to 10pm Mon-Fri & from 5am to 10pm Sat-Sun £13.80 £11.30 £1.50 £12.80 £1.00 £2.50
From 10pm to 5am Mon-Sun £15.40 £12.80 £1.50 £14.30 £1.10 £2.60
 

Table 3

Table 3 shows pricing at different times as it applies in the following boroughs only:

Bromley and Westminster

 
Borough Member
flat fare  
Borough
trip subsidy
(same at all times)
Fare limit
Bromley £2.50 £8.30 £10.30
Westminster £2.50 £8.30 £10.30

Table 4 

Table 4 shows pricing at different times as it applies in Harrow only:

Harrow

  Member
flat fare  
Borough
trip subsidy
(same at all times)
Fare limit
Harrow £2.50 £9.10 £11.60

Table 5

Table 5 shows pricing at different times as it applies in the following borough only:

Camden

Time of day

Member
flat fare
Borough
trip subsidy

Fare limit

From 5am to 8pm Mon-Fri £2.50 £10.30 £12.80
From 8pm to 10pm Mon-Fri & from 5am to 10pm Sat-Sun £2.50 £11.30 £13.80
From 10pm to 5am Mon-Sun £2.50 £12.80 £15.30

Double Swiping

Double swiping is allowed in the following boroughs only: Bexley, Brent, Bromley, Camden, City of London, City of Westminster, Ealing, Greenwich, Hackney, Hammersmith & Fulham, Haringey, Havering, Hillingdon, Hounslow, Islington, Kensington & Chelsea, Kingston Upon Thames, Lambeth, Lewisham, Merton, Richmond Upon Thames, Southwark, Sutton & Tower Hamlets. 

If you live in any other London Borough, the driver is not permitted to double swipe your card.

Double swiping allows Taxicard members to swipe their cards twice during a journey instead of once. This means that they can use two trips and two subsidies.

For example, for a single trip, members pay a minimum fare of £2.50 and the maximum trip subsidy is £8.30 (for a daytime trip). If you use a double swipe you pay £5.00 and have a maximum trip subsidy of £16.60 (up to a total of £21.60 on the meter). You would also pay any balance above £21.60 on the meter.

If your borough has a minimum fare of £1.50 and the maximum trip subsidy is £10.30 (for a daytime trip). If you use a double swipe you pay £3.00 and have a maximum trip subsidy of £20.60 (up to a total of £23.60 on the meter). You would also pay any balance above £23.60 on the meter.

This allows people to choose whether to have fewer longer trips or more shorter trips.

Note: The driver is not allowed to swipe your card more than twice.

Estimates

Taxis:

Please ask the contractor to give you an estimate of the likely cost of your journey. It is important to remember that Taxicard journeys can be expensive if you travel longer distances. Due to the different combination of distance and time for each journey, depending on traffic conditions, the weather, route taken etc, it is not possible to give you an exact quotation, and the actual fare can often be different.

The driver will usually take the shortest route to your destination. If you have a particular route you would like to take please tell the driver at the start of the journey.

Private Hire Vehicles:

The contractor can tell you in advance how much your journey will cost.

Factors that may affect the final taxi fare

  • If you are stuck in heavy traffic
  • If you are waiting at traffic lights
  • If the taxi is waiting for you. 
  • If there are extra stops on route
  • If the driver has to take a longer route due to roadworks or a division
  • Very bad weather conditions
  • Annual increases to taxi fares by the Transport for London's Taxi and Private Hire Directorate .

Payment

For journeys costing less that £2 you must pay the driver by cash. For journeys costing more than £2 you can pay by cash or credit card, you cannot pay by cheque.

You must have the sufficient money with you to pay the fare at the end of your journey. Failure to do so will result in the contractor refusing to book further journeys for you until the outstanding balance is paid. 

Cancellations

If for any reason you decide not to travel after making a booking, please cancel as soon as possible with the contractor. If you do not cancel before your trip has been allocated to a driver, your council has to pay what is on the meter and you also lose a trip from your allocation. Once the driver arrives at your location the vehicle will only wait up to ten minutes. They will try to contact you during this time. However, if they are unable to contact you, they will consider the booking cancelled. If the taxi arrives outside the contractors' target performance times you will not lose a trip if you decide not to travel. 

Receipts

Ask the driver at the end of your journey if you require a receipt for the amount paid, particularly if you wish to query the fare. Receipts are not fiven automatically. 

Tipping

There is no obligation to tip the driver. If you choose to tip for good service the amount is at your discretion and is not refundable.

Taxi Tariff

For taxi tariff estimates please see the TfL information on taxis and mincabs