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Accessible features

London Councils provides information on this website in a format which is designed to be accessible to all, regardless of ability or disability.

We recognise that there are many different ways people access information on the web and we try to allow for the many personal preferences which provide maximum ease of use for individual visitors to the site.


The following guidance will help you with specific requirements and preferences:

As browser technology is forever evolving, there may be times when very new or old versions of web browsers cause the website to display incorrectly.

If you encounter this problem or any other problems accessing our website or would like to comment or suggest improvements, please contact [email protected]

The BBC have produced a useful accessibility guide to help users make the most of the internet whatever their ability or disability. BBC - My web, my way


Adjusting the text size

You can use CTRL- and CTRL+ to adjust the size of the display using the keyboard, or hold CTRL and use your mouse scroll-wheel. (Command+ and Command- on a Mac)

Depending on which web browser you are using, this can be done in the following ways:

  • Internet Explorer: select View > Text size or hold Ctrl and roll your mouse wheel if you have one
  • Mozilla Firefox: select View > Text size or hold Ctrl and roll your mouse wheel if you have one
  • Opera: select View > Zoom or hold Ctrl and roll your mouse wheel if you have one
  • Safari: select View > Make text bigger or hold Ctrl and roll your mouse wheel if you have one

Alternatively you can change the resolution of your computer screen to make the entire screen display bigger or smaller. Depending on which sort of computer you are using, this can be done in the following ways:

Magnifying the whole screen

  • Microsoft Windows computer: select Start > Control Panel > Display > Settings
  • Apple Macintosh computer: select System Preferences > Displays > Resolution

Translating the site (this service is currently under development)

Most London Councils sites can be translated into almost 40 languages. Just press the button in the top right of every page, it is defaulted to "English", select your language and the page will reload in your chosen language. This is an automated service provided by Google, it may not provide a perfect translation, but you should be able to understand all the content.

Adjusting colour schemes and fonts for higher contrast viewing

  1. To change colour schemes in Internet Explorer go to Tools>Internet Options
  2. On the General tab, select 'Colour'
  3. Deselect the 'Use Windows Colours' tick box
  4. Select the box next to 'Text' and choose a colour
  5. Click on 'OK'
  6. Select the box next to 'Background' and choose a colour
  7. Click on 'OK'

In Firefox, go to Tools>Options and click on the Content tab. Press the 'Advanced' button and you can turn off our website styles and set any colour of text and background you like as well as choosing a new font and font-size.

Safari's options are available through its Preferences>Appearance menu.

In Opera: select Tools > Preferences > Fonts and Page Style.

If you find images distracting or are connecting at a very slow speed you may want to switch off website graphics

To do this on Internet Explorer go to Tools>Internet Options>Advanced and then from the Multimedia options uncheck the box "Show Pictures".

Safari's options are available through its Preferences>Appearance menu.

Using a screen reader

The site has been tested with Jaws, the leading screen reader.

If you would like to listen to the site

If you have a screen reader installed click on the Listen button where if available. You may need to press 'Yes' on a popup window to allow the software to read the page to you. Once it has started, move your mouse cursor over a paragraph of text and wait for it to turn green, then press the button that pops up. The text will be read out loud to you. On the bar that appears at the top of the screen you can also select a number of other visual options to change contrast and special zoom and split screen settings. For each, you may well be asked to accept a download of a small piece of software - just press 'Yes' and you will be able to make all sorts of changes to the way you view the site.

Using access keys to jump to key pages

Access keys allow you to navigate to all the main sections of the website using only the keyboard. To use them in Internet Explorer (on a PC) press and hold the ALT key and then press the number you require, followed by the RETURN key.

If using Firefox press ALT-SHIFT followed by the access key.

On any browser on the Mac press CTRL and the access key.

The following access keys have been set up:

  • S - Skip navigation
  • 1 - Home page
  • 4 - Search
  • 6 - Help
  • 9 - Feedback form
  • 0 - Access key details

Other useful keyboard shortcuts

You can use the ALT and the left and right arrow keys to go Back or Forward a page in your browsing history.

For a full list of shortcuts, press F1 and then select 'Accessibility' in Internet Explorer or 'Keyboard shortcuts' in Firefox.

Using the tab key to jump to links

We have set up the site so that you can easily get to all our links and buttons using the Tab →׀ key on your computer. Tabbing will easily allow you to jump to the most important links and will work sequentially through form fields and tables. You can press SHIFT-tab to go backwards and press RETURN to 'click' the link.

Alternative descriptive image text

Where an image is significant and descriptive, we will always provide a text alternative which is readable by screen readers or by hovering over any image with the mouse.

Get help

You can find guidance from the BBC about:

The Royal National Institute of Blind People have a useful list of free accessibility software.

Leave feedback

Contact us if you have trouble using this website - this will help us to make improvements.