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Mobility Services Manager

Permanent, Full-time

Starting salary from April 2019: £42,507 rising to £49,203) and includes an excellent local government pension

Ref:  LC730

London Councils is a membership organisation of the 32 London boroughs and the City of London. It manages a number of transport services on behalf of its members. These include Freedom Pass; Taxicard; Parking and Lorry Control. Running services which affect Londoners’ everyday lives is a rewarding challenge, and one in which we would like you to play a leading part.

The Freedom Pass and Taxicard schemes offer older and disabled Londoners free or subsidised transport. Working to the chief contracts officer and alongside the mobility services projects and performance team, it will be your job to ensure we and our contractors continually improve our services and successfully manage our budgets.

You will be responsible for developing and improving our customer service offer delivered by both our newly structured in-house team, as well as by our external contractors. Ideally, you will have experience of working with, or a desire to provide, mobility services to older and disabled people, and of motivating and leading staff.

You will be dynamic, articulate, analytical and numerate, and act as an important point of contact, accountable to a wide range of internal and external stakeholders including; elected members, boroughs officers, Transport for London and the voluntary and community sector.

Closing date:           Monday 4 March 2019 at 12 noon

Interview date:       w/c 18 March 2019

To apply online please visit  At the moment this site only works on Internet Explorer or Safari browsers. We apologise for this inconvenience

Alternatively, please contact 020 7332 3978 (24-hour Answer phone) quoting reference number LC730 if you experience any problems. A minicom service for the hearing impaired available on 020 7332 3732.                              

London Councils is committed to equality of opportunities. As users of the disability symbol, we guarantee to interview all disabled applicants who meet the minimum criteria for the post