Mobility Services Officer (Apprentice)

Customer Service Apprenticeship Opportunity

Starting salary: £19,254 - 35 Hours per week

Fixed term contract – 23 months

Length of Customer Service Apprenticeship Level 3 (typically 18 months)

Ref:  LC752

The Mobility Service is part of the wider Transport & Mobility Directorate. Mobility Services run Taxicard and Freedom Pass services on behalf of the 32 London Boroughs and City of London, which allow London’s disabled, elderly and vulnerable residents access to free travel on public transport (Freedom Pass), or subsidised travel in Taxis and Private Hire Vehicles (Taxicard) within the London area.

As the Apprentice Mobility Services Officer, you will provide general scheme advice and support to customers, borough officers, stakeholders and other London Council colleagues, including assessing and processing application forms.

The role is customer service orientated and you will be required to show a willingness and commitment to delivering a high level of customer service with all that come into contact with the service.

We are looking for someone who has:

  • good written and oral communication skills;
  • good organisational and relationship skills;
  • experience in using Microsoft software applications (including Microsoft Word, Outlook and Excel);
  • a commitment to equal opportunites.

London Councils represents the 32 London boroughs and the City of London. We aim to help London local government influence the development of London as a world city and secure outcomes on behalf of individual localities across London. 

Closing date for applications: Monday 20 January 2020

Interview date:   w/c 27 January 2020

To apply online please visit

Alternatively, please contact 020 7332 3978 (24-hour Answer phone) quoting reference number LC752 if you experience any problems. A minicom service for the hearing impaired available on 020 7332 3732.

As a Disability Confident Employer, London Councils will interview all disabled applicants who meet the minimum criteria for the post