Accessibility statement

This accessibility statement applies to londoncouncils.gov.uk.

This website is run by London Councils. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Zoom in up to 400% without the text spilling off the screen
• Navigate most of the website using a keyboard or speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is this website?

We know some parts of this website are not fully accessible:

• You cannot modify the line height or spacing of text.
• All PDF documents are not fully accessible to screen reader software.

Feedback and contact information

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the website team below.

You can also contact the website team if you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille.

Email: webteam@londoncouncils.gov.uk

We’ll consider your request and get back to you in 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

The website is currently in beta and has not yet undergone a formal accessibility audit.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

All PDF content on this site has not been produced with accessibility in mind, and thus many will likely have accessibility issues, including those published after September 2018.

Disproportionate burden

We have assessed the cost of redeveloping our PDF content and we believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations.

Content that’s not within the scope of the accessibility regulations

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Preparation of this accessibility statement

This statement was prepared on 20/04/2024.

This website is in beta and has not had a formal accessibility assessment. It will undergo one before entering live service.