London's Digital Neighbourhoods

  • By London Councils

The London Digital Neighbourhoods study explored the ways in which people communicate online using locally-based websites, whether that communication has an impact and the implications for local service providers.

Local digital communities are attracting increasing levels of interest as they develop in scale and scope and their apparent achievements accumulate.

Claims have been made that they could play a role in transforming local democracy as well as building community cohesion, enhancing community safety, improving wellbeing and encouraging the co-delivery of local services.

In this project, the Neighbourhood Networks organisation worked with London Councils to investigate London's online neighbourhood spaces and understand the true extent of their impact and the implications for local service providers.

The study set out in sections below provides insights on how the local citizen websites:

  • contribute to citizen empowerment and engagement
  • help strengthen sense of belonging
  • build citizens' capacity to work alongside services
  • hold public services to account.


  1. Social Capital and Cohesion
  2. Supportive & negative behaviour in local online spaces
  3. Empowerment, civic involvement and co-production
  4. Relations with Councils
  5. The future for Citizen-run Neighbourhood Websites
  6. Typology of Citizen-run Neighbourhood websites
  7. Council Survey Report
  8. The Research Context

Project id: CA214
Theme: Connected London
Status: Closed
Project Manager: Hugh Flouch
Contact: [email protected]