Disabled persons Freedom pass renewals

Find out more about the renewal process for expired or expiring disabled person's Freedom Passes.

Find out more about the renewal process for expired or expiring disabled person's Freedom Passes.

Disabled Person's Freedom Pass holders who currently hold a 31 March 2025 expiry card should note that your borough has begun sending out letters to those pass holders who need to confirm their continued eligibility for the scheme.

If you remain eligible for the scheme, your renewed Disabled Person's Freedom Pass will be posted to your home address no later than 14 March 2025. 

If you have changed address since applying for a Disabled Persons Freedom Pass, please contact your local borough directly to update your address and provide proof. 

If your pass is due to expire on 31 March 2025 and you have not received a letter please contact your local borough directly for assistance. Please note that this may be the case if you have moved borough and have not advised them of your change of address.
 

Important Information

The expiry date on the Freedom Pass is the lifespan of the card itself.  Disabled Person's passes are only valid for as long as the pass holder meets the eligibility criteria for the scheme. From time to time issuing boroughs may decide to review individuals’ eligibility for the scheme. If they find a pass holder is no longer eligible, or if they write to a pass holder to reassess eligibility and the pass holder does not respond, their pass can be cancelled.  

Frequently asked questions

My address has changed since I received my last pass

If your address has changed please contact your new local borough to discuss the renewal of your Disabled Person's Freedom Pass.

What should I do with my existing pass?

Carry on using your existing pass until you receive your new pass. Once you have your new pass you should start using it straight away and destroy your old one. Do not return your current pass.

I have an Older Person's Freedom Pass - what do I need to do to renew it?

Contact Information for each Borough

Barking and Dagenham

Barking and Dagenham website

Telephone: 020 8227 2334/2325

Email: mobility@lbbd.gov.uk

Barnet

Barnet website

Telephone: 020 8359 4131

Brent

Bromley

Bromley website

Telephone: 030 0303 8669

Camden

Camden website

Telephone: 020 7974 6435

Email: cats@camden.gov.uk

City of London

City of London website

Telephone: 020 7332 1224

Croydon

Croydon website

Telephone: 020 8726 7100

Email: travel.service@croydon.gov.uk

Ealing

Ealing website

Telephone: 020 8825 8161

Email: csprocessing@ealing.gov.uk

Enfield

Enfield website

Telephone: 020 8379 1000

Email: ctravel@enfield.gov.uk

Greenwich

Hackney

Hackney website

Telephone: 0208 356 6262

Email: mobilityteam@hackney.gov.uk

Hammersmith and Fulham

Haringey

Harrow

Havering

Havering website

Telephone: 01708 434 343

Hillingdon

Hounslow

Hounslow website

Telephone: 020 8583 3073

Email: freedom.pass@hounslow.gov.uk

Islington

Islington website

Telephone: 020 7527 8444

Email: freedom.pass@islington.gov.uk

Kensington and Chelsea

Kingston upon Thames

Lambeth

Lambeth website

Telephone: 020 7926 7777

Lewisham

Lewisham website

Telephone: 020 8314 9844

Merton

Merton website

Telephone: 020 8274 4901

Newham

Newham website

Telephone: 020 8430 2000

Redbridge

Richmond

Southwark

Sutton

Tower Hamlets

Waltham Forest

Wandsworth

Wandsworth website

Telephone: 020 8871 8871

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