If your address has changed please contact your new local borough to discuss the renewal of your Disabled Person's Freedom Pass.
Disabled persons Freedom pass renewals
Find out more about the renewal process for expired or expiring disabled person's Freedom Passes.
Find out more about the renewal process for expired or expiring disabled person's Freedom Passes.
Disabled Person's Freedom Pass holders who currently hold a 31 March 2025 expiry card should note that your borough has begun sending out letters to those pass holders who need to confirm their continued eligibility for the scheme.
If you remain eligible for the scheme, your renewed Disabled Person's Freedom Pass will be posted to your home address no later than 14 March 2025.
If you have changed address since applying for a Disabled Persons Freedom Pass, please contact your local borough directly to update your address and provide proof.
If your pass is due to expire on 31 March 2025 and you have not received a letter please contact your local borough directly for assistance. Please note that this may be the case if you have moved borough and have not advised them of your change of address.
Important Information
The expiry date on the Freedom Pass is the lifespan of the card itself. Disabled Person's passes are only valid for as long as the pass holder meets the eligibility criteria for the scheme. From time to time issuing boroughs may decide to review individuals’ eligibility for the scheme. If they find a pass holder is no longer eligible, or if they write to a pass holder to reassess eligibility and the pass holder does not respond, their pass can be cancelled.
Frequently asked questions
My address has changed since I received my last pass
What should I do with my existing pass?
Carry on using your existing pass until you receive your new pass. Once you have your new pass you should start using it straight away and destroy your old one. Do not return your current pass.
I have an Older Person's Freedom Pass - what do I need to do to renew it?
Contact Information for each Borough
Barking and Dagenham
Barnet
Telephone: 020 8359 4131
Bexley
Brent
Bromley
Telephone: 030 0303 8669
Camden
City of London
Telephone: 020 7332 1224
Croydon
Ealing
Enfield
Greenwich
Hackney
Hammersmith and Fulham
Haringey
Harrow
Havering
Telephone: 01708 434 343
Hillingdon
Hounslow
Islington
Kensington and Chelsea
Kingston upon Thames
Lambeth
Telephone: 020 7926 7777
Lewisham
Telephone: 020 8314 9844
Merton
Telephone: 020 8274 4901
Newham
Telephone: 020 8430 2000
Redbridge
Richmond
Southwark
Sutton
Tower Hamlets
Waltham Forest
Wandsworth
Telephone: 020 8871 8871