Accessibility Statement for Freedom Pass portal

This website is run by London Councils. We aim to make the Freedom Pass website easy to use and accessible to everyone. We are actively working to increase the accessibility and usability of our website.

For example, that means you should be able to:

  • Change colours, contrast levels and fonts

  • Navigate most of the website using just a keyboard

  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

  • Navigate most of the website using speech recognition software

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is the website 

We know this website is not fully accessible because:

Change colour, font and contrast

  • Colour can’t be changed in Edge

  • Font can’t be changed in Chrome and Edge

  • Font size can be increased in Chrome but the text doesn’t wrap

  • The sub-navigation fails colour contrast level

Navigate without a mouse

  • The website can’t be navigated using only a keyboard. This is because users can’t rely on keyboard navigation to move through the different sections of a page, from the address bar to menus, across fields, links and other content.

  • There is no option to skip to main content. This means users using a keyboard to navigate the website don’t have the option to bypass the top-level navigation links and jump to the main content on a page.

Listen to the website using a screen reader

  • The website can’t be navigated using a screen reader. This is because some content isn’t properly formatted and the screen reader will have difficulties navigating the different sections of a page.

  • When a page is enlarged, the screen reader doesn’t read tabs or move along the whole screen.

  • Some of the link text is not unique and uses the same link phrase for links going to different destinations. This means people using a screen reader will hear the same link phrase but the links will take them to different pages.

  • Some links are generic and not descriptive. For people using a screen reader they will hear a list of links without additional context.

  • Many of our PDFs don’t meet accessibility standards and are not accessible to a screen reader.

  • Some images don’t have a text alternative. This means a screen reader won’t be able to identify the function of the image.

  • There are some images of text that a screen reader will treat as if it were a photo or logo. This will prevent users from being able to properly navigate or understand elements of the page.

  • Some of our interactive elements don’t have the required descriptive tags to describe what their purpose is. This means a screen reader may not be able to identify a component such as a carousel.

What to do if you can’t access parts of this website or want to report accessibility problems

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • E-mail: [email protected]

  • Phone: 0300 330 1433

  • Postal address: Freedom Pass, PO Box 6618, Arbroath, DD11 9AZ

Please make sure you provide:

  • The document name and/or the web address (URL) of the page the content is on and,

  • A description of the format you need (for example, audio CD, braille, BSL or large print)

    We try to respond within three business days. Please note there may be a delay in receiving other formats as these are created when they're requested.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

London Councils is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

How we tested this website

London Councils assessed the accessibility of the Freedom Pass website by self-evaluation, using a mixture of automated and manual tests. We tested a sample of pages including Home, Adding Evidence, Adding a Photograph and Making a Payment.

What we’re doing to improve accessibility

We plan to improve accessibility on this website by resolving the identified issues by 23 September 2020.

This statement was created on 2 September 2019.