Experiences of employment support

Local leadership in the design, commissioning and delivery of employment support will help more Londoners back to work.

  • By London Councils

London Councils is lobbying for a greatly strengthened and formalised role in the commissioning and design of employment support programmes in the capital. We commissioned the Centre for Economic and Social Inclusion to provide a piece of qualitative research exploring customers' experiences of employment support.

The research found poor levels of support among some nationally-commissioned services are often due to time pressure and high caseloads. Contrastingly, some locally-commissioned programmes offered integrated support and had time to understand jobseekers’ needs.

Cllr Peter John OBE, London Councils’ Executive member for children, skills and employment, said:

“The research clearly shows many people face a range of difficulties getting a job.

“This – and the testimonies given by the individuals interviewed – shows that support must be tailored and personalised as far as resources will allow.

“The best support comes when agencies work together and we believe government should devolve the freedom and resources to do so to local authorities and their partners.” 

This research includes a series of videos documenting personal stories of employment support.