NOW CLOSED: Invitation to tender - Review of 2015 Freedom Pass Renewal

London Councils recently completed the renewal of over 800,000 older and disabled person Freedom Passes in London and is commissioning a consultant to review the renewal processes. The review will identify the campaign’s successes and specify where improvements can be made for future annual renewal exercises; in particular comparing the various approaches taken across the London boroughs to renew Freedom Passes.

The London Freedom Pass Scheme is managed by London Councils on behalf of London’s 32 borough councils and the City of London. The Freedom Pass for older and disabled people is funded by the local borough council and gives free travel on most public transport in London 24 hours a day (after 9.30am on most National Rail services within the London area), including all day at weekends and on public holidays. The pass may also be used to travel on local bus services in the rest of England under the terms of the Concessionary Bus Travel Act 2007.

By law Freedom Passes cannot be issued with an expiry date of more than five years. Every five years pass holders must renew their passes to ensure that they still meet the eligibility criteria for the scheme. As part of the 2015 renewal pass holders were, for the first time, invited to renew their pass online or by post.

London Councils objectives are to:

• Review the overall success of the 2015 Freedom Pass renewal campaign

• Compare the different processes and approaches to the renewal by London Councils, LB Barking and Dagenham, LB Camden and LB Sutton.

• Explore pass holders’ satisfaction with the renewal process and gain feedback from a limited sample of people who renewed their Freedom Pass using the different approaches outlined.

• Examine borough officers’ and stakeholders’ satisfaction with the renewal process for Older Persons and Disabled Persons.

• Identify lessons learnt and areas for improvement and for future annual renewals.

Key dates

Bid deadline – Monday 20 July 2015
Assessment – Wednesday 22 July 2015
Appointment of Consultant – Friday 24 July 2015
Project initiation – Monday 3 August 2015

Final report deadline – Friday 18 September 2015

Please send your quotations to Hannah Davies ([email protected]) by 14:00 hrs. on 20 July 2015.