New era of online applications for Freedom Pass

  • By Jim Ranger

Older people across London will be able to apply for a Freedom Pass online for the first time from 1 July, following the success of the recent renewal process.  

More than 860,000 Freedom Passes expired at the end of March. Among pass holders who renewed, 74 per cent did so online – of those, 11 per cent had never used the internet before, London Councils’ research found.

Cllr Julian Bell, Chair of London Councils’ Transport and Environment Committee, said: “The online process for renewing Freedom Passes was a big success so it makes sense to extend this approach to applying for new passes.

“A lot of effort has gone into making the website as easy to use as possible and I’m confident applicants will find it quick and straightforward.”

From 1 July, it will not be possible to apply for a Freedom Pass at the Post Office.

In a majority of boroughs, anyone unable to apply online can use a paper form, which is available at local libraries, council customer service centres and to download from the Freedom Pass website.

For more information and to find out if you are eligible for a Freedom Pass, visit or call 0300 330 1433 (Monday to Sunday, 8am to 8pm).


Notes to Editor

-    Freedom Pass is provided by London local authorities, with support from the Mayor of London, to give older and disabled Londoners free travel on almost all public transport in London.
-    There are 1.3 million Freedom Pass users in London. The Mayor of London pays for Freedom Pass holders to travel during the morning peak, which is between 4.30am and 9am on weekdays.
-    Those not using the online application portal must return their paper forms to the address provided (where the paper form is available).
-    Disabled Freedom Passes are not affected by these changes and applicants should continue to contact their local authority directly.

Borough-specific information:
-    Residents in Camden must apply for a Freedom Pass via a portal managed by the council, not via
-    Residents in Barking and Dagenham should contact the council directly if they are unable to use the online application portal.
-    Residents in Sutton can only apply for a new Freedom Pass online and should visit their local library if they are unable to access the internet at home.