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Taxicard Scheme Changes 2015/2016

On 01 April 2015 the following changes have been made to the way in which the Taxicard Scheme operates in the following boroughs.

  • By Gemma Kappala-R...


The Newham Door to Door Scheme (D2D) which integrated Taxicard and Dial-a-Ride into a single service has changed to operate as two separate services. Existing members of the D2D scheme will not lose access to either Taxicard or Dial-a-Ride.

Taxicard: The London Taxicard scheme offers subsidised travel in licensed taxis and private hire vehicles to London residents with serious mobility impairments or who are severely sight impaired. Members have an allocation of 144 trips a year; starting on 01 April 2015 and ending 31 March 2016.

Member will keep their current D2D card to travel with the London Taxicard Scheme and have been asked to register their details directly with Dial-a-Ride if they wish to remain a member. An application pack has been sent to all current members to complete.

Dial-a-Ride: London Dial-a-Ride is a free door-to-door transport service for disabled people who are unable to access public transport. Dial-a-Ride provides journeys in minibuses (subject to availability, depending in resource constraints) between 06:00 and 02:00, 365 days a year.

Please find below a list of Frequently Asked Questions (FAQs) which should address any questions you may have about the change. If after reading the FAQs you still have a question please email [email protected] or call 020 3373 4175. 

Barking & Dagenham:

The London borough of Barking & Dagenham has decided to remove Band C (members awarded with 36 trips) from their eligibility criteria.

Taxicard members (members awarded with 36 trips) from the scheme. Band C members will not be able to access the scheme from the 01 April. Any existing bookings will be cancelled and members will have to find alternative transport. Barking & Dagenham has written to all Band C members to inform them of the changes. 

If members feel they still need the London Taxicard scheme and believe their circumstances have changed since originally applying they are able to reapply for Bands A or B. Please contact Barking & Dagenham on 020 8227 2334 to discuss and request a new application firm.


The London borough of Harrow has increased the maximum subsidy amount awarded to members from £8.30 to £9.10 per trip.

Please note that members always pay a minimum contribution of £2.50 towards the fare. Your borough then subsidises the journey up to the amount of £9.10 or up to £11.60 on the meter and you will have to pay the balance.


Member Minimum Contribution



Maximum Subsidy Per Trip


Fare Limit










The London Borough of Hillingdon has increased the number of trips awarded to members from 72 trips per year to 104 trips and has introduced double swiping.

Double swiping allows Taxicard members to swipe their cards twice during a journey instead of once. This means that they can use two trips and two subsidies.

For example, for a single trip, members pay a minimum fare of £1.50 and the maximum trip subsidy is £10.30 (for a daytime trip). If you use a double swipe you pay £3.00 and have a maximum trip subsidy of £20.60 (up to a total of £23.60 on the meter). You would also pay any balance above £23.60 on the meter.