London Councils calls for more personalised employment support

  • By London Councils

Many people with complex needs don’t receive the tailored support they require to find a job, according to new research commissioned by London Councils.

London Councils – which represents the 32 London boroughs and the City of London – worked with Centre for Economic and Social Inclusion to explore individuals’ experiences of employment support in London and better understand the barriers they face.

Researchers interviewed 16 participants with varying experiences of employment support and a series of video and written case studies have been produced to highlight their stories and some examples of best practice across London.

The research found poor levels of support among some nationally-commissioned services are often due to time pressure and high caseloads. Contrastingly, some locally-commissioned programmes offered integrated support and had time to understand jobseekers’ needs.

Cllr Peter John, London Councils’ Executive member for children, skills and employment, said: “The research clearly shows many people face a range of difficulties getting a job.

“This – and the testimonies given by the individuals interviewed – shows that support must be tailored and personalised as far as resources will allow.

“The best support comes when agencies work together and we believe government should devolve the freedom and resources to do so to local authorities and their partners.” 

The report also highlights that integrated support addressing multiple issues is essential to help those with the most complex needs.

Across the examples of best practice highlighted, the most effective support is often developed when central government, local government and their respective partners work together.

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