London Taxicard provides subsidised transport in taxis and private-hire vehicles for people who have serious mobility or visual impairment


Replacing a lost, stolen or damaged Taxicard

If you need a replacement Taxicard because it is lost, stolen or damaged (it does not swipe through the machine in the taxi) you should contact London Councils Taxicard via taxicard@londoncouncils.gov.uk or call us on 0845 415 4156 or 020 7934 9791. 

If you are a Camden borough resident, however, please note that Camden Council will charge £10 to replace lost, stolen or damaged cards. Camden residents should contact Camden Council directly on 020 7974 6435.

If London Councils Taxicard has a spare photograph of you on file, your new card will be posted to you on the same day, or on the next working day at the latest.

If there is not a spare photograph, you will be asked to send one to us. We cannot issue a new card without a photograph.

Please note that if you choose to travel before you receive your replacement Taxicard you will have to pay the full fare, and this cannot be refunded.

You should note that after contacting us your previous Taxicard will be cancelled and deleted from our records. If your old card is subsequently found or returned to you, please destroy it. Computer Cab will not be able to accept bookings on the old card number and cab drivers will not be able to swipe the card.