London Taxicard provides subsidised transport in taxis and private-hire vehicles for people who have serious mobility or visual impairment


Booking a vehicle

Vehicles are booked through Computer Cab. You can either book online or by telephone:

Book a taxi on Computer Cab's website

Book by calling Computer Cab on 020 7763 5001.

 

Your first booking

Please call CityFleet on 020 7763 5001 or 02070823131 to make your first booking. Your first trip cannot be a street hiring or an internet booking, as this will result in you being charged the full fare.

When you call for the first time you will need to register your details by providing the following information:

  • Your name and Taxicard name
  • Full address, postcode and phone numbers
  • Any special requirements, such as if you are a wheelchair user

At this point your card will be activated on CityFleet's system. CityFleet recognises your phone number when you call in future as your telephone number is then linked to your Taxicard number. 

Future bookings

When making a booking you need to give:

  • The telephone number registered on your account.

It is helpful to give a number if you can so that the operator is able to contact you if there is a problem in getting your vehicle to you.

  • You name and Taxicard number
  • The address and postcode from which you want the vehicle to pick you up
  • The address and postcode you want the vehicle to take you to
  • If there are any special pick-up arrangements, such as a particular exit (be precise as you can)
  • Whether you are a wheelchair user, or if you need assistance getting in and out of the vehicle. 

When booking a journey, the operator should confirm the details of your booking with you to ensure it has been recorded accurately. 

Internet Bookings

If you want to make future bookings online and track the progress of your taxi go to www.taxicardbooking.com

There are a number of benefits to booking your journeys on the internet. Online booking is free, easy and means no waiting on the telephone. Once your trip has been allocated to a taxi, you will be able to track the taxi's progress on a map as it makes its way to pick you up. 

When using the online booking facility you will firstly need to register your details by providing the following information:

  • Your name and Taxicard number
  • Full Address and Postcode
  • The landline telephone number registered on your account
  • If you are not at home a mobile phone number is fine. It is helpful to give a number if you can so that the operator is able to contact you if there is a problem in getting your taxi to you.

Once you have created your online account and wish to make a booking you will be asked to log in to the Online Booking system where you will need to provide the following details:

  • Your name and Taxicard number
  • The address and postcode from which you want the vehicle to pick you up
  • If there are any special pick-up arrangements such as a particular exit from a supermarket or theatre etc (be as precise as you can)
  • The address and postcode you want the vehicle to take you to
  • Whether you are a wheelchair user or if you need assistance getting in and out of the vehicle
  • A contact telephone number if you are not at home

By completing the details mentioned above you will have successfully created a Taxicard booking. A useful demonstration of how the online booking works is also available on the website. Visit www.taxicardbooking.com to view the demonstration video. 

Please also note that when you log in to the Online Booking system it will also state how many remaining Taxicard trips you have available for the year/month.