Frequently Asked Questions

why has NOTIFY been developed?

NOTIFY has been developed to improve access to services for homeless households in temporary accommodation. Homeless households are at particular risk of missing out on health, education and social services; they can be placed in temporary accommodation at some distance from their original home. NOTIFY can ensure that households receive the services they need by notifying the relevant agencies when they move into, between and out of temporary accommodation.

how does NOTIFY work?

Every week housing departments upload to NOTIFY information about all households currently in temporary accommodation and those that have left temporary accommodation recently. The system then compares households' current addresses with those on the system the previous week. Where it finds that a change has occurred, NOTIFY amends a household's information accordingly. It also sends a weekly email alert to the relevant agencies. This tells them how many homeless households have recently moved into, within and out of their borough. They can then access the notifications website and find out more about these households.

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