Contact us

Contact us

We'd love to hear from you...

If you have a comment to make about the Freedom Pass, a suggestion for how we could improve the service, or a question or complaint, please email us using our contact form

If your comment is about this website only, please contact our webteam using the 'feedback' tab on the right of your screen.

Errors and amendments on your Freedom Pass

Wrong name on your pass?

We will cancel your current pass and reissue you with a replacement. Please fill out our contact form including your home address and date of birth and confirm the correct spelling of your name, or call our helpline (0300 330 1433).

As soon as we have cancelled your pass it will stop working on the readers, but you are still allowed to use it as a visual pass that you show to the ticket inspector/bus driver until you receive your new one in the post.

If you prefer you can write to us at:


No stamp is required and this is all you need to write on the envelope.

Please note you cannot apply for a Freedom Pass by post - you have to apply in person at a Post Office

Helpline: 0300 330 1433 (local rate) open Monday - Sunday 8am to 8pm.

Every borough in London has a helpline to help you with any local issues. Visit our page of borough contacts

Other useful contacts for questions, feedback or complaints

TfL information line: 0343 222 1234

TfL Wave and Pay helpline: 0343 222 1234

Traveline (UK travel advice all operators): 0871 200 22 33

London Buses: 0343 222 1234

London Underground: 0343 222 1234

National rail: 0845 748 4950
National rail enquiries website

Docklands Light Railway: 0343 222 1234

Tramlink: 020 8681 8300

Oyster: 0343 222 1234