Contact us

We'd love to hear from you...

If you have a comment to make about the Freedom Pass, a suggestion for how we could improve the service, or a question or complaint, please email londoncouncils@journeycall.com

If your comment is about this website, please email web@londoncouncils.gov.uk

Errors and amendments on your Freedom Pass

Wrong name on your card?

We will cancel your current card and reissue you with a corrected version. Please email londoncouncils@journeycall.com including your home address and date of birth and confirm the correct spelling of your name, or call our helpline (0845 275 7054).

As soon as we have cancelled your card it will stop working the automatic readers but you are still allowed to use it as a visual pass that you show to the ticket inspector/bus driver until you receive your new one in the post.

If you'd prefer to write to us, you can do so at:

FREEPOST FREEDOM PASS RETURNS

Please note no stamp is required and this is all you need to write on the envelope.

Please note you cannot apply for a Freedom Pass by post - you have to apply in person at a Post Office

Helpline: 0845 275 7054 (local rate) open Monday - Saturday 8am to 6pm.
Fax: 01561 377 983

Every borough in London has a Freedom Pass officer who can help you with any local issues. Visit our page of borough contacts

Contact us

We'd love to hear from you...

Errors and amendments on your Freedom Pass

Other useful contacts for questions, feedback or complaints