A future door-to-door strategy for London

Transport is seen as the single biggest challenge facing disabled people in achieving more independence. However, there is no cohesive 'vision' or medium to long-term plan for door-to-door and assisted transport services across London.

London Councils is working to identify a high-level strategy for door-to-door services, particularly those that are funded by London Boroughs, including Taxicard. The strategy is to set out a vision and overarching approach with Boroughs at the centre, supported by Transport for London and other partners.

The aim is to provide effective, efficient, value for money and high-quality door-to-door services that meet the needs of users, and which can be provided within current funding.

This report is the first step in developing that strategy, placing Boroughs at the centre, with TfL providing funding support.