Services

arial view of the river thames

Transport is one of the key areas of concern to councils and the people who live, work and visit the capital. London Councils plays a key role in delivering a range of essential transport and mobility services:

Freedom Pass

The Freedom Pass allows free travel on all modes of public transport for London residents aged 60 or over or with an eligible disability. This service is paid for by the London Boroughs and coordinated by London Councils.

www.freedompass.org Opens in a new window
Tel: 0845 275 7054
info@freedompass.org

Taxicard

The Taxicard scheme provides subsidised door-to-door transport in licensed taxis and private hire vehicles for people with visual or mobility impairments. The scheme is in place to meet the needs of those that find it difficult to use other modes of public transport, affording them improved independence. Taxicard is in operation 365 days of the year, 24 hours a day. The service is subject to vehicle availability.

www.taxicard.org.uk
Tel 020 7934 9791
taxicard@londoncouncils.gov.uk

Parking

London Councils produces Codes of Practice for the London local authorities on parking and traffic enforcement, gives advice and guidance to members of the public and compiles enforcement and appeals statistics. London Councils leads major projects to coordinate other parking services and policies across London, liaising with government departments, Transport for London, the Police, businesses and various transport industries.

View parking leaflets or parking enforcement and appeals statistics

parking@londoncouncils.gov.uk

Parking and Traffic Appeals Service (PATAS)

PATAS provides a parking appeals adjudication service, allowing motorists the opportunity to appeal parking related charges, applied by the local authorities. Each case is heard by independent adjudicators. PATAS also considers cases relating to the Congestion Charge, Lorry Ban, moving traffic offences, Bus Lanes and Low Emissions Zone.

Visit our PATAS page or their website at:

www.parkingandtrafficappeals.gov.uk

Lorry control

We offer a dedicated site for heavy goods vehicles operators, helping to control movement on London’s road network. This website provides useful information for lorry drivers, hauliers and logistics managers. Application forms can be downloaded for permits that allow HGVs on restricted roads when special travel requirements are needed.

Visit our London lorry control pages for more information.

Tow away, Removal and Clamping Enforcement (TRACE)

A vehicle can be removed without permission for illegal parking by any local authority, the DVLA and by the Metropolitan Police Authority. We provide a free helpline service for anyone who suspects their vehicle may have been towed away or removed without owner’s consent. The service is accessible 365 days of the year, 24 hours a day. We advise on the listed location of the vehicle and which authority has possession. We also provide information on procedures that need to be carried out prior to a vehicle release.

Find out more on the TRACE webpage

Tel: 0845 206 8 602

Health Emergency Badge (HEB)

People involved in the delivery of primary healthcare attending medical emergencies in patients' homes can apply for a HEB. If a vehicle is clearly displaying a HEB badge and is in compliance with the conditions of use, it should not receive a parking ticket, or be clamped or towed away. All applications must be made by the practice or department manager. There is no mandatory provision and a HEB is offered entirely at the discretion of London parking authorities. All London Boroughs agree to the principal of the scheme.

Health Emergency Badge scheme webpage
Tel: 020 7934 9697
heb@londoncouncils.gov.uk

Blue badge scheme

The blue badge (formerly orange badge) scheme offers special parking provision for some people with disabilities. If you are blind or have a mobility disability then you may be entitled to a blue badge -contact your local council for details.

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