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Heritage change programme

The funding for the London Cultural Improvement Programme came to an end in 2011.  This website will remain live to ensure that the learning and resources from the programme are still available.  For an overview of the programme visit the LCIP Index.

The Heritage Change Programme was based on three key themed workstreams:

  1. New Ways of Working: support to identify how to explore your options and what management models are available to you
  2. Future Heritage Services: Identifying what future services could look like to support transformation
  3. Heritage Services key competencies to be fit for the future.

These workstreams provide a range of assessment tools, facilitation techniques, guidance and signposting. They are designed to enable London Borough Heritage Services to manage change and plan for the future in this very challenging environment.  The Framework can be used for a whole Heritage Service or an individual element such as a Museum, Archive or Conservation Service.  It is designed primarily for managers with strategic and/or operational responsibilities managing change as part of a wider transformation of services. It also contains tools to provoke thought and discussion across a wide range of stakeholders.  Presentations on the project are available to download from the related documents below.  This material by the London Cultural Improvement Programme is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 3.0 Unported License. Please link to this page when providing attribution and credit the London Cultural Improvement Programme.

The table below shows the support available within the Heritage Change Programme Framework.  Click on a specific resource or subsection of that resource to go to detailed information and tools available.

Heritage Change Programme Framework

Support

What’s in it?

Links

Visioning – What do you want your Heritage Service to be?

Guidance Pack

Future Heritage Services

Ten characteristics of a Borough Heritage Service of the future

This pack presents and explains the key characteristics of a transformational Heritage Service.  Ideal for assisting you in developing your Vision.

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Toolkit

Future Heritage Services

Future Operating Model  (FOM)

The HCP Future Operating Model (FOM) identifies the key areas of activity and behaviours that make up a Service. By using the FOM, Heritage Services can identify what features their service currently exhibit - mapped against five development levels.  Areas explored include: customer experience, culture, skills and capabilities,          collections, use of ICT, organisation & governance, assets and locations, processes and performance metrics.

 

This continuous improvement framework has been specifically designed for assisting Heritage Services in transforming their approach.

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Toolkit

Future Heritage Services

Visioning techniques

Thought-provoking activities to support your Heritage Service to create a compelling vision.

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Plan for change -identify where change needs to happen

Toolkit

Future Heritage Services

Developing strategic goals

A tool to help a Heritage Service develop strategic goals to deliver its vision.

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Toolkit

Future Heritage Services

 

Operations analysis matrix

Assess your approach to collections, skills technologies and strategic planning and align them with core stakeholders.  This tool assists a Heritage Service plan for the future.

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Guidance Pack

Future Heritage Services

 

A fresh look at resourcing

A methodology and creative thinking toolkit to provide a new perspective on accessing new resource streams.

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Toolkit

Key Competencies

Key competencies for staff

A user friendly matrix to support understanding in the current and required skills & competencies of a Heritage Service or individual. Featuring: Business planning, income development, partnership working and technology.

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Guidance Pack

New Ways of Working 

Options appraisals and business case development

Best practice approaches for Heritage Services undertaking options appraisals and business cases. Featuring ‘The ten key stages of an options appraisal’.

 

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Guidance Pack

New Ways of Working 

Trust Vehicles and Implementation

High level guidance on exploring alternative management models for Heritage Services. Policy background featuring:

  • Different models
  • Advantages/disadvantages of the different models
  • Key legal and practical issues

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Toolkit

Future Heritage Services

Future Operating Model  (FOM)

The HCP Future Operating Model (FOM) identifies the key areas of activity and behaviours that make up a Service. By using the FOM, Heritage Services can identify what features their service currently exhibit - mapped against five development levels. 

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Guidance Pack

Future Heritage Services

Stakeholder management and advocacy  planning

Tools for identifying stakeholders and their relevance to the Service along with advice on stakeholder communication and suggestions for core messages to stakeholders to assist with advocacy.

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Get more information

Signposting

New Ways of Working

Routes to Further Information

Further information to learn more about how to approach options appraisals and business cases for Heritage Services. We provide summaries and links to available guidance for those of you wanting more detail.

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Signposting

Future Heritage Services

Routes to Further Information

Case studies & further information to help you think about creating a service fit for the future.  We provide summaries and links to available guidance for those of you wanting more detail.

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Signposting

Key Competencies

Routes to Further Information

Case studies & further information to support your development of your workforce. We provide summaries and links to available guidance for those of you wanting more detail.

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Final Report

Report

Final HCP Report

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Case Studies

Case Study

Brent Museum and Archives: Application of the visioning and business planning tool

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Case Study

Haringey Museum and Archives: Application of the Key Competencies for the Future self-assessment tool

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 Case Study

Camden and Islington Heritage, Local Studies and Archives: Application of the Options Appraisal and Business Case tools

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