Terms and Conditions

Taxicard is a subsidised service providing black Taxi’s and private hire vehicles for those who might find it difficult to access other modes of public transport. The scheme is not a guaranteed service and as such designed for trips such as shopping, visiting friends, leisure activities etc. It is not suitable for time critical appointments such as medical appointments, as it is dependent on the number of drivers available at any given time to take bookings. Although every effort will be made to provide a vehicle upon request.

Further information can be found on the How to use your Taxicard section.

Limits on the use of your Taxicard

  • You must not allow anyone else to use your Taxicard if you are not travelling with them
  • You must not use anyone else’s Taxicard (Unless your borough offers the collection & Delivery feature)
  • You must not make journeys to and from work if you are receiving payment from the Access to Work Scheme
  • Your journey must start and finish within the boundaries of the M25 or if you are being picked up or dropped off at a London airport
  • If you do not use your Taxicard at least once within a two year period your membership will be cancelled. If your card has been stopped for this reason, please contact London Councils on 020 7934 9791, option 2 for advice on how to reapply.
  • You cannot travel without your Taxicard under any circumstances, unless you are prepared to pay the full fare.
  • You may only use the taxis and private hire vehicles (mini cabs) assigned to your booking by the contractor ComCab London.
  • Only one member can use their card during a journey. If you are travelling with friends or family who also have Taxicards, they cannot use their cards to make additional swipes (where double-swiping is allowed).
  • You must refrain from using violence, bad language, and threatening or abusive behaviour towards drivers, ComCab London and London Councils staff
  •  Remember to ask the driver for your Taxicard at the end of every journey. If you forget to take your card back you may have to pay £10 for a replacement.
  • You cannot travel if your card has expired. You should contact London Councils on 0207 934 9791 choosing option 2, a month before your card expires to discuss how to order a replacement.
  • Collection and delivery of essential items, such as shopping, collecting a takeaway or obtaining medical supplies is permitted in some London boroughs. Bulky items such as furniture are not considered essential and will not be accepted. To check if your borough offers this feature please contact London Councils on 0207 934 9791, option 2.

Any abuse of the above terms and conditions may lead to your Taxicard being withdrawn. The latest information can be found here https://www.londoncouncils.gov.uk/services/taxicard/taxicard-news 

Double Swiping

Double Swiping, where permitted, allows Taxicard members to swipe their cards twice during a journey instead of once. This means that they can use 2 trips and 2 subsidies.

  • The driver cannot swipe your card more than twice.
  • Double swiping is only permitted using the same Taxicard. If you are travelling with friends or relatives who also have Taxicards, they cannot use their cards for the second swipe.

 

Changes of address or other personal details

 

You must inform London Councils Taxicard section if you change your name, address, phone number or any other personal details.

If you change address within the same borough you will be asked to provide proof of your new address. If you move to another London Borough, you will need to reapply to your new council unless you qualify automatically for the scheme.

If you qualify automatically your Taxicard membership can be transferred by London Councils if you provide us with proof of entitlement and proof of residence.

Automatic Qualification:

  • Higher Rate Mobility Component of the Disability Living Allowance
  • Personal Independence Payment (PIP)
  • Registered Severely Sight Impaired or Blind 
  • Higher Rate Attendance Allowance (only in Hackney, Barnet, Redbridge, Newham, Islington, Sutton & City of Westminster)