Skip to main content

Terms and Conditions

Limits on the use of your Taxicard

  • You cannot travel without your Taxicard under any circumstances, unless you are prepared to pay the full fare.
  • You may only use the taxis and Private Hire Vehicles of the contractors in the London Taxicard scheme.
  • You must not allow anyone else to use your Taxicard
  • Only one member can use this card during a journey. If you are travelling with friends or family who also have Taxicards they cannot use their cards to make additional swipes (where double-swiping is allowed.)
  • You must not use the scheme to send packages or have anything delivered unless you accompany the item for the full journey.
  • You must not make journeys to and from work if you are receiving payment from the Employment Services Agency under its scheme for assistance with taxi fares to work.
  • You may use your Taxicard to make any type of journey you wish unless your Borough has informed you of any restrictions on journeys. Your journey must start or finish in one of the 33 London boroughs.
  • Note: Misuse of your Taxicard may lead to its being withdrawn.

Double Swiping

Double Swiping, where permitted, allows Taxicard members to swipe their cards twice during a journey instead of once. This means that they can use 2 trips and 2 subsidies.

  • The driver cannot swipe your card more than twice.
  • Double swiping is only permitted using the same Taxicard. If you are travelling with friends or relatives who also have Taxicards, they cannot use their cards for the second swipe.

 

Changes of address or other personal details

 

You must inform London Councils Taxicard section if you change your name, address, phone number or any other personal details.

If you change address within the same borough you will be asked to provide proof of your new address. If you move to another London Borough, you will need to reapply to your new council unless you qualify automatically for the scheme.

If you qualify automatically your Taxicard membership can be transferred by London Councils if you provide us with proof of entitlement and proof of residence.

Automatic Qualification:

  • Higher Rate Mobility Component of the Disability Living Allowance
  • Personal Independence Payment (PIP)
  • Registered Severely Sight Impaired or Blind 
  • Higher Rate Attendance Allowance (only in Hackney, Barnet, Redbridge, Newham, Islington, Sutton & City of Westminster)