CommunityConnect is an online tool that acts as a SATNAV to services, enabling frontline workers & residents to find accurate information about available support services in their local area. Within 4 minutes, any user should be able to find the solution most appropriate for their needs.
Community Connect uses a triage process with proven pathways that enable people to identify the issues they have across 7 key areas: Welfare Benefits, Housing, Employment/Training, Practical Support, Health & SocialCare, Children / Young People & Families, and Safety & Wellbeing.
A diagnostic tool questions the user across these areas in order to tailor results based on their circumstances. Users are provided with a level of information on services equivalent to that which could be supplied by a frontline worker.
CommunityConnect is currently operating in LB Barking & Dagenham (white labelled BanDTogether Routemaster). Since the launch in Oct 2015:
- Over 300 frontline workers have been trained to use the online tool
- Over 200 community services are listed and updated on a monthly basis)
- Integrated with existing Council portals
- Over 150 new users are signing on each month
Try it out here.
To find out more about CommunityConnect please contact: