If you use a large electric wheelchair, we'd like to remind you that in order to travel safely and within the law, it must be possible to secure your wheelchair in the taxi.
Some larger electric wheelchairs cannot be secured within the legal requirements due to their size and weight. This means that you cannot use this sort of wheelchair when travelling in taxis.
By law, you need to travel with your wheelchair facing the rear of the taxi and your back to the partition. The attachment belts in the taxi are designed to keep you safe and will only work properly if the wheelchair is in this position.
The taxi driver is required to secure your wheelchair in this way and cannot carry you if this is not possible.
If you want to check which wheelchairs are suitable for carriage in a taxi please telephone CityFleet customer services on 020 7902 0271.
If the London Taxicard scheme is not suitable for your transport needs there are other schemes that you may wish to consider. These include Dial-a-Ride and, depending on where you live, your local council's community transport scheme.