Consumer Direct

Consumer Direct offers telephone and web-based advice service for people with consumer problems. The service has provided clear practical advice to over two million people. London Councils, in conjunction with London’s trading standards officers provides this service across the capital.

Consumer Direct London aims to provide universal and consistent advice to consumers and free up trading standards officers to focus on more complex and criminal cases that need further investigation. This service complements the help already available to consumers through the trading standards offered by London boroughs. 

News from Consumer Direct

• Consumer Advice Conference, Friday 10 October - read more details and book online
• Leaflet from BERR including information about new Consumer Focus advocacy body

We provide a members resource area for Trading Standards Officers and stakeholders across London. If you would like to access the members area please email Nita.Lewis@londoncouncils.gov.uk