Welcome to Passholder News – issue 2

4 January 2010

This is the second edition of Passholder news - hopefully the previous one was informative and gave you some insight as to what to do to get your new Freedom Pass. You have received this newsletter because you signed up via our Freedom Pass website. We will email you periodically to keep you up-to-date with when and how to renew your Freedom Pass.

Renew now if your surname starts with the letter A to E

If your surname falls within A-E you should renew your Freedom Pass at the Post Office between now until the 16 January 2010.  Download an application form from our website or pick one up at a Post Office to apply.

You can find your nearest Post Office at the Royal Mail website

Go to the renewal pages on the Freedom Pass website to read about the photograph requirements and the proof of identity you'll need to take to the Post Office along with your completed application form.

If you live in the borough of Camden, Barking and Dagenham or Sutton you will have been contacted by your local council with information on how to apply. If you haven't heard anything, contact your local council directly on the numbers below:

Barking and Dagenham – 020 8227 2334

Camden – 020 7974 6435

Sutton – 020 8770 4537

If you are an existing Freedom Pass holder hold on to your current pass until your new one arrives in the post. Your old pass does not expire until 31 March 2010, so you can continue to use this to travel till you receive your new pass.

Surnames starting with letters F to Z

To reduce queues at the Post Office, we've allocated dates alphabetically by surname for you to apply for your new Freedom Pass:

F/G/H/I/J surnames: 18-23 January

K/L/M/N/O surnames: 25-30 January

P/Q/R/S/T/U/V/W/X/Y/Z surnames: 1-6 February

If you miss your week, please apply 8-13 February

Freedom Pass roadshow

We will be handing out application forms and providing information at our exhibition stand which will be visiting shopping centres, supermarkets and various other indoor venues across London during January and early February. 

Find out when and where the information stand will be in your borough

What to do now?

• ensure you have a passport sized photograph
• download the application form and check what documentation you need to take with you
• if you are a new applicant applying for an older person's freedom pass you can apply for your pass 14 days before your 60^th birthday. This is to allow time for your card to be processed and received on time
• why not become a fan of Freedom Pass and join us on Facebook?

Freedom Pass helpline

You can contact the Freedom Pass helpline on 0845 275 7054* or 020 7934 9633 (Monday to Friday 9am to 5pm), or email us on mobility@londoncouncils.gov.uk.

* local call rate (other charges may apply from mobile phones)

Editor: Eliyo Ajiboye