Go to content
Go to login
Go to personalisation panel
Home page
Search
Feedback form
What's new

Cookie Policy

Cookies Policy – and the EU Cookie Directive

To make this site simpler, we sometimes place small data files on your computer. These are known as cookies. Most big websites do this too.

They improve things by:

  • remembering settings, so you don’t have to keep re-entering them whenever you visit a new page
  • remembering information you’ve given (eg your postcode) so you don’t need to keep entering it
  • measuring how you use the website so we can make sure it meets your needs

Our cookies aren’t used to identify you personally. They’re just here to make the site work better for you. Indeed, you can manage and/or delete these small files as you wish.

To learn more about cookies and how to manage them, visit AboutCookies.org Opens in a new window. Or please read on to find out more about how and where we use cookies.


How we use cookies

londoncouncils.gov.uk, freedompass.org, taxicard.org.uk, capitalambition.gov.uk, patas.gov.uk, beacouncillor.org.uk, lept-eu.org, commerce-eu.org and associated microsites use cookies in several places – we’ve listed each of them below with more details about why we use them and how long they will last.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure it’s meeting its users’ needs and to understand how we could do it better.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data.

The following cookies are set by Google Analytics and are classed as ‘persistent’ as they are stored for a considerable time on your computer, but they only track your visits to londoncouncils.gov.uk and not any other sites you visit before or after: 

Name

Purpose

Expires

_utma

Tracks number of visits to the site and times of first and last visits

2 years

_utmb

Timestamps entry to a site

30 minutes

_utmc

Timestamps exit from a site

when you close your browser

_utmx

Optimiser

2 years

_utmxx

Optimiser

2 years

_utmz

Stores information on how the site was reached (e.g. direct or via a link, organic search or paid search)

6 months

 

For more information about Google Analytics visit Google Analytics Opens in a new windowwebsite.

We also use another tool called SiteAnalyze to measure website usage and to help us monitor the quality of our website. Again, this does not track visits across websites, but only within londoncouncils.gov.uk. These again are classed as persistent.

Name

Purpose

Expires

nmstat

Stores data on website visitor behaviour

924 days

 

Read more about SiteAnalyze on their website Opens in a new window.

Translating content on our site and using Google Maps

We also use Google Translate tools to provide a machine-translation of any of our webpages. When you make a language choice, this is saved in a cookie file on your computer which means that this is remembered when you move from page-to-page. Google also uses these to see how many people are using these services. These again are classed as persistent. 

Name

Purpose

Expires

PREF

Stores Google Translate/Map preference

639 days

NID

Stores Google Translate/Map preference

171 days

HSID

Stores Google Translate/Map preference

3649 days

APISID

Stores Google Translate/Map preference

3649 days

SID

Stores Google Translate/Map preference

3649 days

 

Read more about Google Translate on their website Opens in a new window

Accessibility tools 

If you click on the ‘Listen’ button on any of our websites, you have the opportunity to use some accessibility tools to listen to the text of our site read out loud to you. There are also a number of other tools in this suite that allow you to modify how our site looks, such as magnification, colour contrast and hue settings. These tools are provided by a third-party called Dixerit and in turn some of their services are also provide by third parties and use cookies to remember your chosen settings as you navigate around our websites. 

Name

Purpose

Expires

JSESSIONID

To maintain your settings across different pages.

Only valid for session

 

User accounts, logging in and adjusting preferences

Some personal preferences and access to restricted areas of our websites are controlled by logging in and by adjusting settings on preference panels. These set cookies so that you remain logged in for your session and so your details can be pre-populated into booking forms and other forms to speed up the experience of using our site and to help prevent errors when entering details into form fields.

Name

Purpose

Expires

USERDETAILS

Required for login function to work

When you close browser session

USERID

Required for login function to work

When you close browser session

ASPSESSIONIDSCCRSDRD

Required for login function to work

Only valid for session

PHPSESSID

Required for login function to work

When you close browser session

Social bookmarking

Some of our pages allow you to share the content of the page on your own social media accounts (Facebook, Twitter, StumbleUpon, Diggit etc). If you click on these links, third party cookies from the social media sites may be placed on you computer to allow these features to work.

Personal data

Personal data (i.e. information which could identify you) submitted to us, for example in response to a consultation, will only be used to respond to your feedback. We will not pass it on to any third party (including other councils, Government departments or agencies) without your consent.

To delete cookies or reject cookies

Select cookie settings under the privacy settings in your browser options, then add our web domain to the list of websites you do not want to accept cookies from. This will prevent certain features of our website – detailed above – from working correctly and is likely to make your web browsing experience less rich.

More comprehensive instructions can be found below relevant to the browser you are using. 

Internet Explorer - How to manage cookies with Internet Explorer Opens in a new window

Google Chrome - How to mange cookies with Google Chrome Opens in a new window

Safari -  How to manage cookies with Safari Opens in a new window 

Firefox - How to manage cookies with Firefox