Starts at: 13:00 - 16:00
Cottons Centre, London Bridge
In partnership with Vangent, Capital Ambition cordially invites you to “A Year of Savings”
This afternoon event marks the first year of success for the Pan-London Shared Services Framework for Out of Hours Call Handling.
Six authorities are benefiting from the framework and will be sharing their experience of an improved customer service and celebrating significant cost savings.
Don’t Miss Out!
Keep the afternoon of 10th March free for this unmissable event, to hear how your neighbouring boroughs have addressed some critical government issues and how you can also be celebrating success in 2010.
This anniversary event will present Client case studies and host interactive workshops lead by Participating Authorities, Customer Service Agents, and Operations Manager reflecting the significant cost savings and improvement in services. With demands higher than ever for cheaper, better, faster customer services in local government this event is not to be missed!
Speaking at the event:
- Bernard Diamant , Capital Ambition
- Keith Paulin, Tower Hamlets
- Michelle Bernard, Ealing
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'A Year of Delivery and Savings' Afternoon Agenda 
Presentations from A Year of Delivery Savings 